Customer Service Representative - Driving

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at more than 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

• Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
• Assists customers in making payment to fully automated revenue control equipment.
• Helps customers with parking services and facilitates the expedient flow of traffic through the facility.
• Leads programs to improve client and customer satisfaction.
• Assists in the management of the day‑to‑day activities of the assigned location.
• Monitors parkers in pay‑in lanes.
• Interacts with customers in a friendly and professional manner.
• Provides assistance to customers that have forgotten where they parked their vehicle.
• Performs other necessary functions as assigned.
• Conducts garage and facility audits as required by management.
• Counts “bank” of revenue at beginning of shift to ensure starting total is correct.
• Makes change for customers before transactions.
• Quotes rates for parking services.
• Gives directions to customers to various locations in the city.
• Resolves customer complaints independently or with the aid of a supervisor.
• Answers telephone in a prompt and courteous manner.
• Maintains cleanliness of facility and picks up trash in the surrounding area.
• Presents themselves professionally at all times while at work.
• Arrives to work on time.
• Completes any other duties that may be assigned by the supervisor.

Education Required
:
High School Diploma or an equivalent combination of experience and education.

Experience Required
:
Experience with automated parking access control hardware and software or a high aptitude for technology.

Availability to Work
:
Flexibility for 2nd shift, 3rd shift, and/or weekends may be required.

License Requirement
:
Valid state‑issued driver’s license with a current address and acceptable driving record.

Mathematical Skills
:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, fractions and decimals. Ability to make change.

Language Skills
:
Ability to read, write and interpret English and effectively present information to customers, clients, supervisors and employees.

Reasoning Ability
:
Apply common sense understanding to carry out detailed but standard written or oral instructions; handle situations with few concrete variables.

Adaptability
:
Adapt to changes in the work environment; deal with change, delays, or unexpected events.

Judgment
:
Exhibits sound and accurate judgment.

Other

Skills and Abilities

:
Use of clock, calculator, or credit card machine to handle transactions; maintain pleasant demeanor on telephone and with public; respond to customer problems; proactive, strong personal drive; willing to work flexible schedule.

• Noise level usually moderate to loud.
• Exposure to vehicle emissions moderate to high.
• Exposure to extreme temperatures moderate to high.
• Subject to all weather conditions: precipitation, wind, etc.
• Exposure to bright sunlight and nighttime conditions high.

Frequent standing, walking, use of hands to handle objects, reach. Requires close vision.

Salary: $19.00 – $22.00 per hour.

Benefits:
Eligible employees participate in medical, dental, vision, flexible spending accounts, long/short‑term disability, life insurance, accident insurance, 401(k), and paid time off.

SP+ is an equal opportunity employer committed to recruiting, hiring, training, and promoting without regard to any protected class. SP+ does not tolerate harassment or retaliation based on these characteristics or the exercise of EEO rights.

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