Customer and Operations Technology Specialist, Bilingual

Responsibilities

• Respond promptly and professionally to incoming calls and digital communications
• Support customer, employee, and field teams with urgent technology‑related requests, including after‑hours and overnight support
• Assist overnight and field teams as needed, including conducting welfare checks in alignment with operational protocols
• Document incidents, actions taken, and resolutions accurately to ensure continuity of support
• Create, manage, and update work orders in real time using company systems
• Ensure work orders are correctly assigned, accepted, and progressed by operational teams
• Dispatch janitorial and facilities response teams for urgent cleaning, safety, or facility incidents using established systems and protocols
• Troubleshoot common technology issues, including user access, passwords, applications, mobile devices, and connectivity
• Maintain accurate call logs, incident records, and provide clear shift hand‑off summaries to support operational continuity

• Must be Bilingual - English and Spanish
• 3+ years of experience in a service support or dispatch, help desk, or operations support environment
• Experience supporting field, overnight, or customer‑facing teams in a fast‑paced, service‑driven organization
• Strong customer service and communication skills, with the ability to handle urgent situations professionally
• Basic experience with technology support, including user access, applications, mobile devices, and connectivity
• Comfort working within ticketing or work order systems and accurately documenting actions and resolutions
• Ability to work overnight, weekend, or rotational 24/7 shifts as required.