Client Service Representative

Client Service Representative

Colorado Animal Specialty & Emergency (CASE) in Boulder, CO, is a leading provider of specialty and 24-hour emergency veterinary services in Boulder. Our state-of-the-art, 35,000 sq ft hospital is staffed by experienced medical professionals, including board-certified specialists who are dedicated to delivering the highest level of compassionate veterinary care. Our mission is to preserve and enhance the human-animal bond by offering exceptional service through innovative medicine, community partnerships, and nurturing client relationships.

We are currently seeking a Client Service Representative to join our Client Services team!

General Overview:
In this role you will be the face of CASE for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.

Location:

Boulder, CO

Schedule:

Full Time 4 x 10-hour shifts or 5 x 8-hour shifts. Weekends required.

Compensation: $19 - $21 based on experience and skills assessment + $$ weekend differentials + $$ overnight differentials (after 7pm).

Duties & Responsibilities:

• Provide high quality customer service that meets or exceeds the expectations of our clients
• Facilitate admission of patients
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
• Collect deposits for appointments and procedures
• Communicate patient progress/owner updates to clients in the lobby
• Answer questions clients may have while in the lobby
• Schedule future appointments/follow up as needed
• Sign in visitors and vendors
• Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
• Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
• Maintain coffee and supplies for client use
• Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
• Uphold our Core Values in all aspects of the job:
  Collaboration, Integrity, Respect, and Compassion

Qualifications:

Knowledge, Skills, and Abilities:

• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
• Ability to work independently and with little or no supervision
• Ability to multi-task and produce quality work while making effective decisions

Perks & Benefits:

• CE Allowance
• Uniform Allowance
• Paid Time Off
• Employee Pet Discount
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA
• Access to Vet Bloom for RACE-approved continuing education and training

Why Join Us?

• Innovative Environment:
  Be part of a team that embraces cutting-edge technology including CT and MRI studies.
• Professional Growth:
  Access continuous learning opportunities and expand your skill set with ongoing training and development.
• Collaborative Team:
  Work alongside passionate professionals dedicated to providing the highest level of care.
• Impactful Work:
  Make a meaningful impact on the lives of our furry patients and their families every day.