Personal Banker I Job Boulder area,Colorado USA,Customer Service/HelpDesk

Position: PERSONAL BANKER I

GENERAL SUMMARY

In compliance with established policies and procedures, performs a broad variety of customer service and sales activities that promote long‑term customer relationships. Assist customers with account problems and questions. Duties include initiating and servicing deposit accounts and related services. Secure and strengthen customer relationships on an ongoing basis through follow‑up calls, customer profiling activities, and review of customer needs. Responsible for closing deposit accounts as needed.

Serve as a consumer lender trainee in processing loan requests per the bank’s policy and guidelines. Individual lending limitations and authority will be granted and updated over time based upon the incumbent’s demonstrated ability and level of lending experience.

COMPENSATION

Hourly $25 - $28

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RESPONSIBILITIES AND DUTIES

Assists customers in making product and service choices that best meet the needs, and conducts subsequent required duties related to the proper opening and closing of individual and commercial accounts.

Be proactive in exploring customer needs and making appropriate recommendations of available products and services in a professional manner.

Performs customer service duties as directed by the incumbent’s supervisor, including but not limited to answering phone and in‑person inquiries, conducting customer research, processing approved refunds of service charges or fees, placing check orders, assisting with safe deposit access, and processing deposit verifications for credit purposes.

Performs appropriate customer profiling at the time the relationship is first established to ensure that product and service suggestions are effective and that subsequent follow‑up activities can be done with adequate information to meet the bank’s goals of serving all customer needs.

Provides interest rate quotes per the bank’s established rate sheet, obtaining individual quotes from appropriate personnel as needed for jumbo deposit relationships.

Accepts applications and conducts initial credit verifications and underwriting requirements for Demand Deposit and other Consumer Loans, including ordering credit reports and providing loan payoff quotations.

Responsible for requesting and reviewing loan documentation related to the initiation or modification of DDL, Consumer, and Fresh Start Loan accounts.

Initiates and processes incoming/outgoing wires, obtaining all necessary approvals.

Performs any other duties or projects as assigned by the supervisor.

Ability to maintain regular and reliable attendance, and to work flexible hours, including weekends if the branch is open.

KNOWLEDGE, SKILL, AND ABILITIES

Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
Skill in communicating with clients and co‑workers in a courteous and professional manner.
Skill in operating computer terminals and printers, back counter capture machine, coin machine, and copier.
Skills in effectively listening to customers and making appropriate referrals.
Ability to maintain a high level of confidentiality.
Ability to perform customer service duties and provide leadership and guidance to subordinate members of the department in phone and in‑person inquiries, customer research, cash and check handling, and making referrals to other bank staff.
Ability to ensure appropriate efficiency, accuracy, and customer service to meet the bank’s goals of meeting customer needs.
Ability to demonstrate accuracy and efficiency in a fast‑paced environment.
Ability to function as a team player.

EDUCATION AND EXPERIENCE

High school graduate or equivalent.
Minimum of 24 months of prior banking experience is generally expected.

BENEFITS

Benefits for employees working at least 35 hours per week include 8 paid holidays; 17 PTO days each year for the first five years of employment (employees must complete a 90‑day introductory period before…