Customer Service Representative - Boulder, CO

Who we are

South Boulder Animal Hospital is Hiring a Customer Service Representative!

Position Details

Role: Front Desk Customer Service Representative
Status: Full-time
Salary: $18.00–$20.00 per hour, based on experience
Schedule: Four-day work week (Tuesday - Friday) with one Saturday per month; no nights or holidays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options, up to three weeks of paid parental leave, generous PTO, and employee discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance

Lifestyle Perks You'll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Customer Service Role Where You Can Make a Difference Every Day?

South Boulder Animal Hospital is a four-doctor small animal practice located in beautiful Boulder, Colorado. We are known for providing high-quality medicine, exceptional client service, and a supportive team culture where everyone works together and takes pride in the care we provide.

We're looking for a Customer Service Representative who is passionate about helping people and pets while contributing to a positive, collaborative hospital environment. Our team genuinely enjoys working together, supports one another, and values a no-ego, no-drama workplace.

With a predictable four-day work week, rotating Saturdays, paid holidays, vacation time, and a healthy respect for work-life balance, you'll have the opportunity to build a rewarding career while still enjoying life outside of work.

Why Our Customer Service Representatives Love It Here

• Supportive team that genuinely helps one another
• Positive, collaborative culture with no egos and no drama
• Predictable four-day work week
• Rotating Saturdays to help preserve your weekends
• High-quality medicine and strong patient care standards
• Respect for your time and work-life balance
• Paid holidays, vacation time, and sick time
• Opportunities for professional growth and development

What Our Customer Service Representatives Do

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and manage a multi-doctor calendar efficiently
• Check patients in and out while maintaining accurate client and patient information
• Collect payments, process invoices, and review estimates with clients
• Communicate hospital policies, pricing, and service information clearly
• Coordinate with technicians and doctors to support smooth patient flow
• Maintain a clean, organized front desk and welcoming lobby environment
• Manage medical record requests, reminders, and basic administrative tasks
• Handle client concerns with empathy and professionalism, escalating when needed
• Make outbound calls, texts, and emails to confirm appointments and follow up on care
• Support compliance by helping clients schedule recommended services and rechecks
• Reactivate overdue patients and help fill scheduling gaps
• Educate clients on preventive care timelines and next steps
• Maintain follow-up lists and document outreach in patient records
• Collaborate with the medical team to coordinate care plans and scheduling needs
• Support hospital cleanliness throughout the lobby and exam rooms

What Our Customer Service Representatives Bring

• Previous customer service experience required
• Veterinary experience preferred but not required
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and stay calm in a fast-paced environment
• Compassion for clients, patients, and coworkers
• Positive attitude and team-oriented mindset
• Ability to handle client concerns professionally and empathetically
• Strong computer and administrative skills

The Extras You'll Actually Feel

• A team that genuinely enjoys working together
• Supportive leaders who value your contributions
• Opportunities to grow your skills and advance your career
• Meaningful work helping pets and the people who love them
• A positive workplace built on respect, collaboration,…