Lobby Ambassador Job Boulder area,Colorado USA,Customer Service/HelpDesk

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Lobby Ambassador delivers exceptional client and guest experiences through face-to-face engagement, proactive communication, and outstanding service. This client-facing role combines hospitality expertise with workplace support, ensuring seamless service delivery from pre-arrival to departure while creating a welcoming environment for all visitors, employees, and callers.

Your day-to-day tasks will include:

Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
Engage visitors, employees, and callers in a warm, helpful manner while maintaining visible presence throughout the workplace
Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences
Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions
Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments
Act as central point of contact for campus information, way finding, and activity coordination
Provide meeting support, reception services, and personal assistance as needed

Physical Demands and Work Environment:

Regular walking throughout the facility to engage with customers and guests
Standing for extended periods during guest interactions and reception duties
Ability to lift and carry items related to mail services and meeting support
Professional office environment with frequent interpersonal interaction
Multi-tasking in fast-paced setting with shifting daily priorities

Required Qualifications:

Minimum 2-3 years of customer service or hospitality-related experience
Excellent verbal and written communication skills
Strong interpersonal skills with passion for creating exceptional guest experiences
Proven ability to multi-task and prioritize while maintaining accuracy and service quality
Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
Flexibility and positive attitude when managing changing priorities
Professional demeanor with confidence and responsiveness in customer service situations

Preferred Qualifications:

Experience in corporate hospitality or workplace services environment
Knowledge of local area attractions, dining, and entertainment options
Familiarity with facilities management operations and service coordination
Experience with mail services and administrative support functions

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