Residential Support Coordinator

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Job Summary

Residence Life at the University of Colorado Boulder focuses on student success through implementing innovative programs and services that promote co-curricular engagement. This position is focused on the management and implementation of Residential Support in Residence Life. Through the direct supervision of Student Staff & Leaders and the enforcement of campus policy, this Coordinator will assist in the department's implementation of residential support regarding care, crisis, and follow-up.

This position is a live-on, full-time, 12-month role.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

The Division of Student Life consists of 36 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.

Residence Life

Residence Life provides residential communities that support student success and enrich the learning experience outside the classroom. By supporting students, engaging them in the community, and effectively managing the residential environment, we create spaces where students connect with others, explore new perspectives, and grow throughout their time at CU.

What Your

Key Responsibilities Will Be

Crisis Management and Student Support

* Complete follow-up with residents after incidents involving arrests, hospital transports, high-impact events, etc, to address personal and community impact.

* Support resident education around topics of Alcohol and other Drugs (AOD), safety, safe sex practices, consent, bystander intervention, and conflict mediation.

* Work with family members regarding concerns for on-campus residents and communicate all information to the supervisor as needed.

* Address and resolve bias-related incidents and ensure proper resources and support are being provided for all impacted parties.

* Support students' post-crisis response by ensuring they have support and the necessary resources.

* Maintain positive and ongoing relationships with necessary campus partners such as Student Conduct and Conflict Resolution, Student Support and Case Management, CU Police Department, Office of Victims Assistance, Disability Services, Threat Assessment and the Office of Institutional Equity and Compliance.

* Manage and delegate incoming student concerns for their area to appropriate Student Staff and Leaders.

* Assist in the management of the emergency/temporary room relocation process.

* Support Student Staff and Leaders after responding to potentially impactful events.

* Ensure student concerns and conduct cases are documented and addressed in a timely manner.

* Assist in the implementation of safety and support initiatives on identified high-impact days.

* Advocate student concerns to relevant university and campus partners as needed.

* Develop and implement strategies to minimize acts of vandalism throughout the community in collaboration with the Coordinator of Community Operations.

Student Conduct

* Serve as a student conduct hearing officer for departmental and university-level violations and pursue opportunities for student learning within community impact.

* Ensure accurate documentation, report submission, and updating via the Maxient database.

* Manage student caseload, in collaboration with Student Conduct and Conflict Resolution, and meet adjudication timeline expectations.

Human Resource Management Supervision

* Directly supervise 8 - 16 Student Staff and Leaders in multiple capacities.

* Conduct intentional performance reviews for Student Staff and Leaders and maintain ongoing accountability focused on learning and development.

* Support the department in the implementation of processes to recruit, hire, train, supervise, and evaluate highly talented, student life-focused staff at all position levels of Residence Life.

* Facilitate team meetings…