Program Manager, TRiO Student Support Services

Job Summary

The Student Academic Success Center at the University of Colorado,Boulder is seeking applications for a Program Manager for TRiOStudent Support Services! This position works as part of a collaborative 3-member team to implement TRiO operations plans and serves as a delegate on independent projects. The Project Manager handles a high-contact model of student success into a 6-year pathway of academic services that improves recruitment, persistence, graduation, and post-baccalaureate outcomes for eligible participants.

This position requires collegiality, professionalism, and problem-solving initiative under a high-volume, highly collaborative workload. They will contribute to the outreach cycle of recruitment, admissions, and orientation; the retention cycle of coaching, instruction, and enrichment activities; the financial cycle of budget, procurement, and reconciliation (including scholarship disbursement and work study requests); and the evaluation cycle of data collection, assessment, and reporting.

Additionally, this role will hire, train, and supervise student hourly employees in student leadership roles.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

The TRiO SSS Project is a federally funded education opportunity program that serves 200+ TRiO-eligible students as part of the pre‑college to post‑baccalaureate pathway in the Student Academic Success Center (SASC). SASC is an educational opportunity center in the Office of Undergraduate Education within Academic Affairs. We are a mission‑inspired learning community of students, faculty, and staff from backgrounds that are historically underrepresented, under‑resourced, or under‑served at the University of Colorado Boulder.

We have a 50+ year history of supporting student success on our flagship campus.

• Lead daily operations of this educational opportunity program through its annual cycle from high school outreach to alumni relations.
• Work with the Director to implement plan of operations, including scholarship disbursement, workshop facilitation, enrichment activities, and collaborative projects with center, campus, and community partners.
• Hire, train, and supervise student hourly employees in student leadership roles.
• Perform delegated independent duties to ensure delivery of required and permissible services based on logic model.

• Mentor a multi‑cohort caseload of TRiO SSS Scholars to support whole‑student model of personal, academic, and professional success.
• Coordinate small‑group coaching sessions on academic success, financial literacy, and career readiness.
• Develop advocacy, enrichment, and success plans for individual students based on high‑need or high‑risk factors informed by national practices.
• Assist students in skill‑building and goal‑planning from matriculation to graduation.

• Work with Director to design and implement record management for program assessment and budget planning, including formative and summative evaluation of services, staffing, and resources.
• Coordinate and contribute to improvements of all record‑keeping systems, caseload files, financial documents, and collaborator reports.
• Work with Director on collecting, assessing, and applying annual performance data.

• Work with Director to implement multimedia communication plan for engagement of participants; training staff; stewardship of donors; and outreach to alumni.
• Design and maintain website, newsletter, and social media accounts.
• Work with Director on strategic relations material for internal and external collaborators as required.

• The anticipated work schedule for this position is Monday
  -Friday, from 8:00am to 5:00pm. Additional evening or weekend hours as required.
• Hybrid work modality with 3-days on…