Product Specialist, Industrial & Environmental

Overview

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Veolia s Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world s most complex challenges related to water scarcity, quality, productivity, and energy.

The role focuses on instruments designed for markets within the Industrial and Environmental business vertical, including Innov Ox products, TOC-R3, Boron and Boron Ultra, and M-Series. The position is hybrid and located in Boulder, Colorado, reporting directly to the Product Specialist Manager (PSM).

• Contribute to training by developing content that captures advanced troubleshooting and applications knowledge.
• Train field service engineers, specialists, and third parties, domestically and globally.
• Create supplemental training materials (video content, presentations, virtual training sessions, and documentation) to meet the needs of service personnel.
• Routinely engage with service teams to anticipate service needs and/or knowledge gaps, including travel with service personnel and participation in service meetings.
• Create and maintain service manuals distributed to internal and external service personnel.
• Participate in and contribute to meetings hosted by different departments to obtain and maintain expert knowledge of assigned products and services.
• Actively manage advanced technical or customer service cases escalated by service teams, working directly with service personnel or end users to resolve quality, service, or customer relations issues (may include phone/remote or on-site support).
• Support the launch of new products by involvement in the NPI process, including:
  • Providing technical input during early design phases.
  • Communicating information across the service organization regarding impacts to job function.
  • Participating in testing of procedures.
  • Conducting installations and validations for early instrument installs to build product knowledge, training, and service manual content.

• The candidate must have knowledge of general lab safety practices and manufacturing site safety practices.
• Good, practical knowledge of analytical chemistry concepts and practices.
• Good, practical understanding of process control, water systems, and instrumentation.
• Ability to work cross-functionally to obtain necessary technical information and disseminate it across the organization.
• Ability to adapt communication of technical information to diverse audiences of different cultural backgrounds, levels of experience, and education levels.
• Time management and the ability to shift priorities to address quality issues and customer concerns.
• Verbal communication and training skills to deliver effective training and presentations across the organization, to partners, and to customers.
• Computer skills including word processing, spreadsheets, and cloud-based customer records management software.
• Project leadership skills to effectively lead projects through to completion.
• Comfort with hand tools and diagnostic devices such as multimeters and temperature verification devices.
• Ability to disassemble and reassemble instruments and document the process.

Required:

• 4 year degree in Chemistry, Physics, Engineering, or other related science discipline.
• 4 years of experience working in a laboratory, chemical processing, or manufacturing environment.
• 2 years of experience with the use and maintenance of analytical instrumentation.
• Experience with cGMP documentation and/or work in regulated industries.

Preferred:

• 2 years working directly with customers/end users in a customer-facing role.
• Experience using and maintaining Innov Ox and Boron instrumentation.
• Basic video editing and content creation skills is a plus.
• IT, Networking, and Industrial I/O Communications (Modbus, Analog, Digital, PLC) knowledge and experience is a plus.

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We re an organization that champions diversity and inclusion and are proud to be an equal opportunity workplace. The compensation and benefits package includes:

• Compensation up to $85,000 - $100,000 annually, depending on knowledge, skills, experience, and market conditions.
• Medical, dental, and vision insurance starting Day 1.
• Life, AD&D, and disability insurance; paid time off and holidays; parental leave.
• 401(k) plan and flexible spending & health savings accounts.
• Tuition reimbursement.

This position is expected to stay open until February 10, 2026. Please submit your application by the above date to ensure consideration.

Disclaimer:
The salary, other compensation, and benefits…