Patient Access Specialist

Overview

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. This organization emphasizes inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Caring. Connecting. Growing together.

Patient Access Specialist is responsible for the smooth operation and flow of patients within the registration area. This includes greeting patients, providing information, answering phones, registering patients and entering exam orders as required. The role also involves obtaining all demographics, insurance information, appropriate codes, and authorizations from patients (or their representatives) and physicians in a courteous and efficient manner for billing.

Other duties pertinent to optimal patient experience, patient flow, and efficient staff utilization are also expected.

Schedule: Monday - Friday, 8 AM - 4:30 PM

Location: Foothills Location — 4747 Arapahoe Ave., Boulder, CO 80303

Schedule is subject to change based on business needs.

• Interview patients to obtain demographic, billing, and insurance information and complete all registration steps
• Locate and process provider requisitions
• Determine insurance eligibility
• Determine patient payment and collect payment on insured and self-pay accounts
• Obtain signatures for necessary paperwork including, but not limited to, financial agreements and medical release
• Demonstrate thorough knowledge of EMTALA regulations
• Problem solve account registration issues when working reports and/or patient concerns
• Prioritize work according to departmental need
• Maintain proficiency in all necessary software modules
• Exercise good judgment in referring complex situations to the appropriate leadership team member
• Respond to patient questions, concerns and feedback, referring them to appropriate lead or supervisor
• Responsible for meeting all competencies as listed on the Competency Based Orientation and regularly scheduled competency checkoffs
• Employees are expected to comply with all regulatory requirements, including Joint Commission Standards
• Familiar with organization, department, and job specific Environment of Care areas, including Life Safety, Utilities Management, Hazardous Materials communications, Emergency Preparedness, Infection Control, and Medical Equipment failure
• Adhere to Universal Precautions including use of protective barriers and handling infectious waste; hand washing as appropriate
• Keep up to date with all hospital policies and procedures
• Assist with coverage of open shifts when needed
• Attend staff meetings and mandatory trainings
• Complete required hospital-wide training
• Report all supply needs, work related problems, or injuries to leadership
• Read and respond to e-mail and phone calls
• Responsible for timekeeping, clocking in/out according to guidelines, and reporting absences or tardiness
• Ensure that all supplies and forms are stocked in the area
• Assists with other duties as requested

• Paid Time Off accrued from first pay period plus 8 paid holidays
• Medical plan options with health savings or health spending accounts
• Dental, vision, life/AD&D, short-term and long-term disability coverage
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education reimbursement
• Employee discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information at: (Use the "Apply for this Job" box below)./uhgbenefits

• High School Diploma/GED (or higher)
• 1+ years of customer service experience
• Ability to work the schedule:
  Monday - Friday 8 AM - 4:30 PM

• Experience with Microsoft Office products
• Experience in a customer service role
• Experience with medical records
• Experience in a hospital patient registration department, physician office, or any medical setting
• Experience in insurance reimbursement and financial verification
• Experience in requesting and processing financial payments
• Working knowledge of medical terminology
• Understanding of insurance policies and procedures
• Ability to perform basic mathematics for financial payments

• Strong interpersonal, communication and customer service skills

Pay is based on several factors including local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. No matter where or when you begin a career with us, you ll find a far-reaching choice of benefits and incentives. The hourly pay for this role ranges from $16.15 to $28.80 per hour based on full-time…