Compliance Supervisor

Overview

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity for a Quality Assurance Supervisor at the Intensive Behavior Center. We are seeking a dynamic professional to lead Incident Management and Quality Improvement & Compliance initiatives. This role is responsible for coordinating incident reporting, investigations, and corrective actions to ensure safety and regulatory compliance. The position oversees data collection, trend analysis, and strategy development for incident prevention, while serving as a liaison with regulatory agencies and managing DOJ investigations.

Additionally, the role directs the organization’s quality improvement program, monitors performance metrics, and ensures compliance with policies, training, and audits. The ideal candidate will collaborate with leadership and committees to drive continuous improvement, maintain accreditation standards, and safeguard patient care and organizational integrity. This position develops and coordinates incident management and supervises three full-time FTEs.

Intensive Behavior Center (IBC) is an intensive, short-term treatment facility in Boulder, Montana for individuals who have intellectual disabilities. This 12-bed facility provides an environment for building healthy, effective, and fulfilling lives so those receiving treatment can live successfully in the community after discharge.

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays; work/life balance and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

• Healthcare coverage
• Retirement plans
• Paid vacation (15 days per year)
• Sick leave (12 days per year)
• Holidays (11 per year)
• Work/life balance
• Eligibility for Public Service Loan Forgiveness (PSLF)

Minimum Qualifications (Education and Experience):

• Bachelor’s degree in psychology, sociology, human services, special education or other human service degree.
• Two years of providing services to individuals with developmental disability.
• One year of Incident Management and quality assurance experience. One year of Data Base oversight.
• Two years of supervisory experience.
• Other equivalent combinations of related education and experience may be considered on a case-by-case basis.

Candidates must possess strong knowledge of workers’ compensation laws, OSHA, ADA, FMLA, CMS guidelines, and investigative techniques, as well as state and federal regulations. Familiarity with the Montana Safety Culture Act, MCA, ARMs, and resources for developmental disabilities, treatment plans and behavior services. The role requires excellent written and verbal communication skills, leadership ability, and the capacity to work collaboratively across departments and agencies.

Candidates should demonstrate problem-solving expertise, tact, and professionalism in maintaining effective relationships. Proficiency in operating computers and office software—including spreadsheets, word processing, databases, email, and internet applications—is required. Additional skills include group mediation, job analysis, and the ability to objectively assess incidents and implement solutions. The position also involves working in a physically demanding and high-risk environment, engaging with individuals who may exhibit volatile behaviors due to mental illness.

Duties include extensive walking, bending, lifting, and working both indoors and outdoors, with potential exposure to hazardous chemicals, extreme temperatures, infectious diseases, and bodily fluids. Candidates must be prepared to assist in de-escalating patients when necessary and…