Medical Receptionist Boulder

Be the Smile That Makes a Difference! We are looking for friendly, organized individuals who take pride in delivering outstanding customer service. Whether you have experience as a medical receptionist or are just starting your career, we want you on our team.

As the first person our patients see or speak to, you play a key role in creating a positive, reassuring experience from the very first interaction—whether in person or over the phone. Bring compassion, professionalism, and a positive attitude to every conversation.

Boulder Medical Center (BMC) is a local, independent, physician‑owned medical group with over 20 primary and specialty care departments, 90 providers, and 325+ clinical and support professionals. We have clinics in Boulder (2 locations), Louisville, Longmont, and Erie.

• Allergy
• Audiology
• Dermatology
• Family Medicine
• Gastroenterology
• Internal Medicine
• Neurology
• Ophthalmology
• Optical Services
• Orthopedics
• Otolaryngology - ENT
• Podiatry
• Rheumatology
• Urgent Care
• Urology

• Full‑time employees are eligible for medical, dental, vision, flexible spending, and company‑paid life insurance, as well as 401(k), Paid Time Off (PTO) and six paid holidays annually.
• Part‑time employees are eligible for medical, dental, vision, voluntary benefits, 401(k), and holiday pay if regularly scheduled on an observed holiday.
• Day shift schedules.
• Experience working with both primary care and specialty care clinics.

• Answer the telephone promptly, evaluating patient needs to determine appointment type.
• Summarize appointment details prior to ending the phone call.
• Manage all phone functionalities such as transfers, placing callers on hold, forwarding calls to the after‑hours message system, etc.
• Accurately record patient name, number, and demographic information using correct spelling and punctuation.
• Schedule, reschedule, or cancel appointments according to provider preference and scheduling protocol.
• Navigate and operate the Electronic Medical Records system, arriving patient for appointments and inputting relevant information as needed.

• Good judgment, professionalism, and discretion when screening calls and relaying information.
• Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
• Excellent customer service and communication skills.
• Strong computer and data entry skills.
• Strong grammar and spelling ability, and ability to read, write, and understand English.
• Neat, well‑groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance is preferred.

• High school diploma or equivalent.
• Associate’s Degree or some college coursework in Business or Healthcare Administration is preferred.

• One year of previous work experience in retail, hospitality, administrative, restaurant, etc., involving public contact; heavy phone experience is preferred.
• Previous experience as a medically trained professional (CNA, EMT, Patient Care Technician, etc.) is a plus but not required.
• Previous experience with patient scheduling in a hospital or clinic setting is preferred.
• Bi‑lingual ability (Spanish) is a plus.

• $17.19 - $22.92 per hour (full range $17.19 - $25.79), commensurate with experience.

• Boulder, CO.

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