Supervisor Ophthalmic Clinical Support

Description

• Location:
  
  UCHealth UCHlth Boulder Eye Clinic, US:
  
  CO:
  
  Boulder
• Department: UCHealth Eye Center Boulder
• Work Schedule:
  
  Full Time, 80.00 hours per pay period (2 weeks)
• Shift: Days
• Pay: $29.54 - $44.31 / hour. Pay is dependent on applicant's relevant experience.
• This position is an onsite role and does not offer a hybrid or remote option.

Supervises daily staff activities for ophthalmic clinical support team.

• Determines, coordinates and supervises daily staffing assignments and levels including the supervising of onboarding, coaching and mentorship programs. Assist with career conversations and disciplinary actions.
• Supervises quality measures for ophthalmic clinical work‑up and facilitates staff develop programs. Ensures staff compliance with clinical work‑up competencies and protocols.
• Supervises the core‑process administered by Clinical Coordinators and oversees the work of the Ophthalmic Preceptors.
• Performs staff responsibilities related to ophthalmic clinical work‑ups to fulfill required service levels. Leads the handling and resolutions of complex issues and complaints.
• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast‑paced environment and take appropriate action.

• Ophthalmic Scribe Certified Certified Ophthalmic Assistant Certified Ophthalmic Tech Certified Ophthalmic Medical Technologist National Contact Lens Examiner Certification
• Minimum Education:
  
  High School diploma or GED. 3 years sponsored training on the job, or ophthalmic internship.
• Required Licensure/
  
  Certifications:
  
  Ophthalmic Scribe Certification, (OSA) or Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) or Certified Ophthalmic Medical Technologist (COMT) or National Contact Lens Examiner Certification (NCLEC).
• Minimum Experience:
  
  2 years of supervisory experience. 3 years sponsored on the job ophthalmic training, or ophthalmic internship. Preferred: 2 years of high intensity customer service experience.

• Preferred:
  Bachelor's degree.
• BLS through the American Heart Association or the American Red Cross CPR for the Professional Rescuer with card in‑hand before start date. BLS or CPR card must be good through sixty days of hire.

• Performance bonus: UCHealth offers a 3‑Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure. The bonus accumulates annually each October and is paid out in October during the third year of employment.
• Performance‑based pay increase:
  The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.
• Market reviews:
  All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.

• Medical, dental and vision coverage.
• Access to 24/7 mental health and well‑being support for employees and dependents.
• Discounted gym memberships and fitness resources.
• Free  membership.
• Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
• Time away from work:
  Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence.
• Employer‑provided basic life and accidental death and dismemberment coverage with buy‑up coverage options.
• Employer‑provided short‑term disability and long‑term disability with a buy‑up coverage option.

• 403(b) plan with employer matching contribution.
• Additional 457(b) plan may be available.
• Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high‑deductible (HD) medical plan.

• UCHealth provides access to academic degrees and certificate programs to promote…