Patient Access Specialist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

Responsible for the smooth operation and flow of patients within the registration area. Duties include greeting patients, providing information, answering phones, registering patients, entering exam orders, collecting demographics, insurance information, codes, and authorizations, and ensuring efficient billing and patient experience.

25-30 hours/week, primarily Saturday and Sunday with occasional weekday coverage from 7:00 am – 7:00 pm. Schedule is subject to change based on business needs.

4747 Arapahoe Ave., Boulder, CO 80303

• Interview patients to obtain demographic, billing, and insurance information and complete all registration steps.
• Locate and process provider requisitions.
• Determine insurance eligibility.
• Determine patient payment and collect payment on insured and self‑pay accounts.
• Obtain signatures for necessary paperwork including, but not limited to, financial agreements and medical release.
• Demonstrate thorough knowledge of EMTALA regulations.
• Problem‑solve account registration issues when working reports and/or patient concerns.
• Prioritize work according to departmental need.
• Maintain proficiency on all necessary software modules.
• Exercise good judgment in referring complex situations to the appropriate leadership team member.
• Respond to patient questions, concerns and feedback, referring them to appropriate lead or supervisor.
• Responsible for meeting all competencies as listed on the Competency Based Orientation and regularly scheduled competency check‑offs.
• Employees are expected to comply with all regulatory requirements, including Joint Commission Standards.
• Familiar with organization, department, and job specific Environment of Care areas, including Life Safety, Utilities Management, Hazardous Materials communications, Emergency Preparedness, Infection Control, and Medical Equipment failure.
• Must adhere to Universal Precautions which includes: the use of protective barriers as appropriate; gloves, masks, gowns, pocket masks, safety glasses; handling and disposing of infectious waste appropriately; hand washing as appropriate.
• Keep up to date with all hospital policies and procedures.
• Assist with coverage of open shifts when needed.
• Attend staff meetings and all mandatory meetings as required.
• Complete required hospital‑wide trainings as required.
• Report all supply needs, work related problems, or injuries to leadership.
• Read and return all e‑mail, phone calls.
• Responsible for time keeping, clocking in and out according to established guidelines, as well as reporting absences, leaves, and tardiness according to policy.
• Ensure that all supplies and forms are stocked in the area.
• Assists with other duties as requested.

• High School Diploma/GED.
• Ability to work Wednesday & Thursday from 7:00 am – 5:30 pm, Friday from 7:30 am – 6:00 pm and Saturday from 7:00 am – 3:00 pm.

• Experience with Microsoft Office products.
• Experience in a Customer Service Role.
• Experience with Medical Records.
• Experience in a Hospital Patient Registration Department, Physician office or any medical setting.
• Experience in insurance reimbursement and financial verification.
• Experience in requesting and processing financial payments.
• Working knowledge of medical terminology.
• Understanding of insurance policies and procedures.
• Ability to perform basic mathematics for financial payments.

• Strong interpersonal, communication and customer service skills.

Pay ranges from $16.00 to $29.00 per hour based on full‑time employment. In addition to salary, a comprehensive benefits package is offered, including incentive and recognition programs, equity stock purchase and 401(k) contribution. All benefits are subject to eligibility requirements.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Candidates are required to pass a drug test before beginning employment.

This posting will remain open for a minimum of 2 business days or until a sufficient candidate pool has been collected. The job posting may be taken down early due to volume of applicants.