Medical Receptionist & Part-Time Phone Representative

Job Description

Colorado Tinnitus & Hearing Center is looking for a friendly and organized Medical Receptionist to be the welcoming face of our practice in Englewood, CO. This is a fantastic opportunity to join a dedicated healthcare team that makes a real difference in patients' lives every day. If you are an energetic, detail-oriented, and highly communicative individual, we would love to have you join our team in a dual role as a Medical Receptionist & Part-Time Phone Representative.

This hybrid position is essential to the smooth operation of our clinic and requires someone who thrives on meaningful interaction - both in person and over the phone - while maintaining exceptional organization and professionalism.

If you enjoy helping people, can manage a fast-paced front office, and are comfortable making a high volume of outbound calls with accuracy and empathy, we would love to meet you!

• Greet and check in patients in a warm, professional manner at the front desk
• Schedule, confirm, and manage patient appointments using practice management software
• Answer and route incoming phone calls, voicemails, and patient inquiries
• Verify insurance eligibility and process patient billing and co-pays
• Maintain and update accurate patient records and medical charts (EMR/EHR)
• Coordinate referrals and communicate with insurance providers as needed
• Ensure the front office and waiting area remain organized and welcoming

• Maintain daily operation of our automation system for contacting leads.
• Demonstrate exceptional customer service and professional phone etiquette.
• Use a clear and strong speaking voice to communicate with patients.
• Make outbound calls daily and document all results accurately.
• Communicate with patients via phone, text, and email.
• Follow provided scripts and role-play scenarios as needed.
• Track call data and maintain accurate records in real time.
• Provide patient assistance, answer questions, and deliver excellent service.
• Uphold and enforce office policies with a caring, patient-focused approach.
• Report daily phone outcomes to leadership.

• Prior experience as a medical receptionist, medical office assistant, or front desk coordinator preferred
• Familiarity with EMR/EHR systems and medical scheduling software
• Knowledge of insurance verification, co-pays, and basic medical billing
• Strong communication and interpersonal skills with a patient-first attitude
• Highly organized with the ability to multitask in a busy clinical environment
• Ability to multitask, organize, and work effectively in a fast-paced environment.
• Comfortable working independently and handling high call volumes.
• Experience with multi-line phones.
• Proficiency in Microsoft Office Suite and general computer skills
• High school diploma or equivalent required; medical office certification a plus

Colorado Tinnitus & Hearing Center is a trusted audiology practice serving the Englewood, CO community with compassionate, patient-centered care for hearing loss and tinnitus. Our patients choose us for our expertise, personalized treatment plans, and the genuine care our team brings to every visit. We foster a supportive and collaborative work environment where every team member plays a vital role in changing patients' lives through better hearing.

If you want a career and not just a job, join our team!