Care Supervisor

Job Summary

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including Lets Get Checked , Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

About the Role

The Patient Care experience is an essential part of our mission to build the pharmacy of the future. Our Patient Care team, composed of front‑line pharmacy technicians, goes above and beyond for our patients by combining the friendliness of your neighborhood pharmacy with the speed of a fast‑moving startup. We believe in changing the traditional pharmacy model for the better to provide a five‑star experience.

The role of Care Supervisor is a critical role at Fuze Rx. In this role, if applicable you will be responsible for assisting the compliant, efficient, safe, and scalable operations for the Patient Care Team. A chief objective will be to assist in establishing operational excellence, particularly as it pertains to patient experience, employee morale, industry standards, compliance, and performance metrics.

You will use your in‑depth knowledge of Pharmacy regulations, clinical judgment, and patient safety practices to meet and exceed service level agreements. As Care Supervisor, you will also work cross‑functionally to develop new processes and programs that are key to Alto’s success, and establish a culture of continuous improvement. You will supervise and develop a team of Alto technicians and be responsible for employee engagement, training and communicating and adhering to performance standards.

By reviewing, scoring, and providing feedback, you’ll help improve the quality of care team interactions, in addition to proactively surfacing insights to drive continuous improvement across our operation.

Accelerate Your Career as You

• Own technician workflow and operations.

• Ensure the critical metrics for efficiency, service levels, and quality for prescription processing are met.

• Coach and develop technicians to optimize quality and patient experience.

• Create training materials and lead training sessions for successful technician onboarding.

• Support the entire care team through a Supervisor‑on‑Duty rotation, including nights and weekends.

• Assist in implementing and enforcing new workflows for partnerships, product launches, and regulatory/accreditation requirements.

• Triage and resolve day to day escalations.

• Manage staffing, scheduling, workflows, hiring, performance evaluations, and disciplinary action.

• Partner with the Quality Team to ensure patient safety and clinical excellence.

• Oversee deployment, training, and standardization of company policies and procedures.

• Assist in establishing a continuous improvement culture.

• Ensure that the pharmacy is compliant with:

  • Local, state, and federal rules and regulations regarding the practice of pharmacy

  • Third party payor contract rules and regulations

  • Policies and procedures as set forth by Fuze Rx

• Assist in ensuring the pharmacy…