Patient Support Specialist

Description

Horizon Hospice Care is looking for a Patient Support Specialist to provide services for our patients!

Horizon Hospice Care is devoted to helping our patients achieve and maintain the best possible quality of life. Our mission is to improve and restore our clients’ lives through quality patient care, innovative specialty health care programs and state of the art technology. The Horizon Hospice team embodies compassion, heart, patience, empathy, and competence to meet our patient’s needs.

Commitment Advocacy Respect Excellence

As we grow, so does the opportunity for personal and professional advancement. Join a team that's not just about today but invested in building a future where your contributions make a lasting impact.

Horizon Hospice Care is more than an agency; it's a community dedicated to nurturing your skills and passions. We've crafted an environment that encourages growth and celebrates the unique strengths each team member brings.

In a world of growth and expansion, we've retained the warmth of a close-knit family. Your journey with Horizon Hospice Care is more than a career - it's a personal connection to a purpose-driven community.

The overall goal of this position is to supervise in ensuring compliance with agency policy and protocol as well as federal and state regulations. The position will be the interface between referral sources, the client and the agency personnel, prior to admission of client to home health care service. This will ensure client’s needs and expectations are properly managed.

To lead in review of all referrals/intakes received by the Intake Department to ensure the referral complies with state, federal and company guidelines. Provides feedback to Clinical Leadership regarding any variance. Helps in assuring quality in the agency’s delivery of care to clients. The Clinical Intake Coordinator acts as initial main contact for staff, client, client’s representatives and other providers as the primary source for admission information and process.

Works in collaboration with CARE team and Revenue Cycle with regards to but not limited to consent, patient’s rights, arbitration, contact, financial liability, coverage, expectations, admission process, schedule, and other information that will require admission to home health care services.

To make sure that the agency follows all regulatory, practice, protocol and scope of profession issues of concerns. To effectively coordinate with agency’s administrative and field staff that client has approved and consented the agency to provide home health services  ensure that we acquire the admission documents upon admission. To assure that admission documents and information are complete and accurate and are compliant with agency, state and federal regulations.

Director of Operations

• Supervise Intake team employees and their assigned job functions.
• Provide a team approach to building Horizon Hospice Care's reputation of quality service, dependability, and ownership of delivering great care to our patients, sources, and staff.
• Lead and manage the Intake Department making sure to meet the demands of the client, community and the agency.
• Monitor Starts of Care (SOC) to ascertain if they were completed within 24 – 48 hours. For any SOCs that not completed timely; communicate appropriately to Operations Director, Clinical Leadership, and Scheduling
• Recertification compliance dates and orders within the allowed 5-day window.
• Maintain the accuracy and timeliness of the referral process.
• Maintain open lines of communication with Intake, Clinical…