Guest Services Supervisor

City, State: Boulder, Colorado
Title: Guest Services Supervisor
Location: Boulder, CO
FLSA: Non‑exempt
Pay: $25.00 per hour plus incentives

• Welcome guests with genuine hospitality and a friendly smile
• Lead by example and assist with supervising Guest Service Agents and Bartenders during your shift
• Resolve guest concerns with confidence and creativity
• Help create a positive, fun, and team‑focused work environment
• Support daily hotel operations while ensuring exceptional guest service
• Be the go‑to person when team members need guidance or assistance

• Assist with overseeing the evening bar operation
• Support bartender scheduling and shift coverage as needed
• Monitor inventory levels and communicate ordering needs
• Ensure liquor, beer, wine, and supplies are stocked and organized
• Maintain cleanliness, presentation, and brand standards in the bar area
• Help promote responsible alcohol service and compliance with all liquor regulations
• Assist with training and coaching bartenders to deliver outstanding guest experiences

• A passion for hospitality and taking care of people
• Strong leadership skills and a positive attitude
• Experience in hotel operations, front desk, bartending, or food & beverage preferred
• Ability to multitask and stay calm under pressure
• Team‑first mentality and willingness to jump in wherever needed
• Strong problem‑solving and guest recovery skills

• Work with an amazing team in the heart of beautiful Boulder
• Employee discounts at Marriott hotels worldwide
• Opportunities for growth within Stonebridge Companies
• A fun, supportive, and guest‑focused culture
• Every day brings new guests, new challenges, and new opportunities to make an impact

• Work with Guest Services Manager to train and monitor front office staff
• Monitor Guest Service Scores daily and take action to improve guest satisfaction through training, coaching, and problem resolution
• Communicate with the Engineering Department regarding any maintenance requests from the guests
• Communicate with the Housekeeping Department regarding guest rooms and requests
• Have complete working knowledge of the software system, including all daily transactions and those which are not performed often
• Handle checks and credit cards received from the guests for payment of hotel charges
• Know all room rates
• Assist the Guest Service Manager by handling special requests, group blocking, and unusual circumstances
• Maintain regular attendance, be consistently on time, and observe prescribed work, break, and meal periods in compliance with standards
• Maintain high standards of personal appearance and grooming, which include compliance with the dress code
• Perform any other duties as requested by supervisor

• High QUALITY of work: demonstrates accuracy, thoroughness, and monitors own work for quality
• PRODUCTIVITY standards: meets or exceeds productivity standards, produces adequate volume efficiently
• CUSTOMER SERVICE
  
  SKILLS:
  
  provides high quality service to internal and external customers, solicits feedback to improve service
• INITIATIVE: asks for and offers help when needed, includes appropriate people in decision‑making
• ACCOUNTABILITY: takes responsibility for own actions, performs work with little or no supervision, works independently, and follows up on tasks

• Bachelor's degree (B.A.) from a four‑year college or university; or one to two years of related experience and/or training; or an equivalent combination of education and experience

• Must have flexibility to work nights and weekends
• Must be able to read and write fluent English
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to interpret and perform basic computer and POS system functions
• Knowledge of Outlook, Word, and Excel

Position will supervise front desk staff in conjunction with the Guest Service Manager.

Indoor work environment. Minimal to moderate noise levels consistent with hotel environment.

Stand…