Member Services - Member Ambassador

Launch Your Career in Luxury Hospitality at Colorado’s Premier Guest Ranch! Working Environment:

Outfitters Cabin, Ranch Property

The Member Services Ambassador at C Lazy U Ranch (CLU) is tasked with delivering top‑notch service to our esteemed members and guests. This role involves actively interacting with members & guests throughout their stay, starting from their pre‑arrival experience. Duties include guiding members to fully explore and enjoy what the Ranch offers and being a readily available contact point during their visits to the ranch.

The Member Services Ambassador oversees planning and coordinating all member requests, activities, and experiences before their arrival and while in‑house. They will also monitor all basic billing and collaborate with the Guest & Member Experience and Spa Manager and Concierge team to ensure all revenue is accounted for. This position will maintain confidential records of member preferences, such as likes, dislikes, birthdays, dietary needs, spa preferences, etc.

Working directly with the CLU team, this person ensures that all guests receive personalized attention, and their needs are addressed promptly and efficiently. The role requires a high level of organization, attention to detail, and the ability to multitask effectively. Excellent communication skills are essential for building strong relationships with incoming guests, and maintaining confidentiality and discretion is paramount.

The Member Services Ambassador will work in close collaboration with the General Manager, Assistant General Manager, Guest & Member Experience and Spa Manager, Reservations Team, Children’s Program Manager, Food and Beverage Team, Activities Team, Concierge Team, and other relevant departments to ensure guest needs are met.

C Lazy U Ranch is a leading, family‑friendly vacation spot, and the Member Services Ambassador will understand the key success factors, including the importance of ensuring that all guests have a memorable ranch experience.

• Always aware of ranch occupancy, guest count, dining options, and groups in house.
• Familiarization of the CLU Ranch and all its offerings at all time frames of operation.
• Reporting directly to the Guest & Member Experience and Spa Manager, the Member Services Ambassador will cooperate and coordinate with all department directors, managers, and staff members to promote guest service and culture of the Ranch.
• Ability to be prepared to respond immediately to on‑ranch guests and be available as needed to assist the operation.
• Ability to assist members and guests to their satisfaction and to be an effective problem solver.
• Maintain member and guest integrity, ensure accurate, confidential logging of member and guest information when related to guest incidents, dissatisfactions, employee encounters, property conditions and abnormal circumstances.
• Responsible for the member pre‑arrival experience and will become the single point of contact for pre‑stay, and in‑house concierge services.
• Takes ownership of communication to Ranch guests via phone calls, email, SMS Text, and in person to ensure that guest itineraries are accurately scheduled defined on pre‑stay time frames and itineraries are maintained throughout the guest on‑ranch stay.
• Organize the activity schedule on the Book‑4‑Time system maximizing the use of Ranch activities and will balance it with guest requests.
• Member Services Ambassador will promote the CLU Ranch experience. Effectively pre‑selling spa services, transportation, 3rd party offerings, and any available off Ranch excursions.
• Participate in daily stand‑ups, operation meetings, and all other meetings as requested by the Guest & Member Experience and Spa Manager.
• Act according to the policies and procedures established in the CLU Handbook.
• Maintain complete awareness of the CLU Ranch facilities, hours of operation, emergency procedures, and rules of conduct.
• Ability to cross train in all Ranch operating departments to assist various departments as needed.
• Attend all Ranch required meetings and training.
• Maintain high standards of personal appearance and grooming, which includes wearing a…