Housekeeping Supervisor

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Position is open until filled

• Health Benefits Insurance package effective Day 1:
  Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets
• Discounted RTD Eco Pass
• Hot meal served by the Leadership Team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets
• 100% Colorado Gaming License reimbursement after 90 days of employment
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

• Adhere to guest service requirement listed above
• Maintain AAA Four Diamond requirements and standards.
• Adhere to standards and operating procedures as outlined in the Ameristar Housekeeping Manual.
• Follow the inspection program for all guest rooms and housekeeping responsible areas.
• Fill all reasonable guest requests, and follow up on guest complaints to ensure AAA Four Diamond standards are met.
• Able to perform all job descriptions that report to your position.
• Ensure safe and proper use of all equipment and chemicals.
• Maintain a safety program to ensure all Team Members have a safe work environment.
• Manage/Control supplies and inventory in the department.
• Conduct the approved departmental training program to ensure all Team Members are properly trained to their assigned task.
• Ensure all Team Member performance appraisals are completed in a timely manner and appropriate feedback is administered.
• Proficient in scheduling.
• Consistently update himself/herself in the latest equipment and chemicals.
• Adhere to the approved preventative maintenance program on guest rooms and guest areas.
• Conduct daily room inspections to ensure a high quality of cleanliness.
• Ensure every room is inspected everyday.
• Must maintain the Ameristar expectation on Team Member files and file audits.
• Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
• Address Team Member questions and concerns.
• Develop, implement, maintain, and monitor an effective team member relations program through effective communication.
• Foster and maintain positive team member relations in a supportive environment and interface with other departments to ensure a harmonious working relationship.
• Hire, train, coach, assess and review the job performance of subordinates including both non-exempt and exempt team members.
• Continue professional development of self and subordinates as well as assist all team members with career planning and counseling as needed.
• Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
• Conduct and attend all regular departmental meetings as well as other related meetings.
• Maintain an appropriate level of community affairs involvement.
• Complete necessary reports in a timely manner to meet deadlines.
• Must be able to work flexible hours including evenings, weekends, and holidays.

• Associate’s degree preferable with emphasis in…