Front Desk Agent

Guest Services Agent

Hourly Rate: $25.00. Targeted Final date to receive applications: 08/07/2026.

Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to create memorable vacation memories, where everyone is connected by care and inclusivity.

Benefits

• Competitive pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union membership
• Tuition reimbursement
• Professional counseling & family support
• Growth and development opportunities
• Free on-site parking
• Department celebrations & associate appreciation week
• Monthly associate recognition and reward programs
• Paid time off, paid sick leave per Colorado law, paid holidays, paid floating personal days
• 401(k) retirement savings plan
• Employee stock purchase plan
• Group life/disability insurance
• Employee assistance program
• Travel discounts, including a family and friends’ rate

Typical Day

• Checks owners/guests into their villas, reviews property amenities, services, hours of operation, local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests, and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follows up with owners/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Qualifications

• Available to work various shifts, holidays, and both weekend days.
• Ability to reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and stand, sit, or walk for an extended period of time.
• Ability to lift, carry, push, pull items up to 25 lbs without assistance.
• Position may require background and drug screening contingent on company policy and applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.