Guest Services Supervsior

## Guest Services Supervsior Apply locations:
Residence Inn - Boulder time type:
Full time posted on:
Posted Todayjob requisition :
R0032288#
** City, State:
** Boulder, Colorado

Job Description
*
* Title:

** Guest Services Supervisor
*
* Location:

** Boulder, CO
** FLSA:
** Non-exempt
** Pay Range:** $24.00 - 25.00 DOE an hour plus incentives
** What You'll Do
*** Welcome guests with genuine hospitality and a friendly smile
* Lead by example and assist with supervising Guest Service Agents and Bartenders during your shift
* Resolve guest concerns with confidence and creativity
* Help create a positive, fun, and team-focused work environment
* Support daily hotel operations while ensuring exceptional guest service
* Be the go-to person when team members need guidance or assistance
** Bar Leadership Responsibilities
*** Assist with overseeing the evening bar operation
* Support bartender scheduling and shift coverage as needed
* Monitor inventory levels and communicate ordering needs
* Ensure liquor, beer, wine, and supplies are stocked and organized
* Maintain cleanliness, presentation, and brand standards in the bar area
* Help promote responsible alcohol service and compliance with all liquor regulations
* Assist with training and coaching bartenders to deliver outstanding guest experiences
** What You Bring
*** A passion for hospitality and taking care of people
* Strong leadership skills and a positive attitude
* Experience in hotel operations, front desk, bartending, or food & beverage preferred
* Ability to multitask and stay calm under pressure
* A team-first mentality and willingness to jump in wherever needed
* Strong problem-solving and guest recovery skills
** Why You'll Love It Here
*** Work with an amazing team in the heart of beautiful Boulder
* Employee discounts at Marriott hotels worldwide
* Opportunities for growth within Stonebridge Companies
* A fun, supportive, and guest-focused culture
* Every day brings new guests, new challenges, and new opportunities to make an impact

The purpose of a Guest Services Supervisor is to assist the Assistant General Manager by overseeing Front Office staff and ensuring guests are served professionally and competently.
*
* ESSENTIAL DUTIES AND RESPONSIBILITIES:

*** Work with the Assistant General Manager to train and monitor front office staff.
* Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.
* Communicates with the Engineering Department regarding any maintenance requests from the guests.
* Communicates with the Housekeeping Department regarding guest rooms and requests.
Has complete working knowledge of software system, including all daily transactions and those which are not performed often.
* Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.
* Knows how and where to post all charges.
* Handles checks and credit cards received from the guests for payment of hotel charges.
* Knows all room rates.
* Assists the Assistant General Manager by handling special requests, group blocking and unusual circumstances.
* Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
* Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
* Performs any other duties as requested by the supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
** DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
** To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.# Associate demonstrates a high QUALITY of work:
* Demonstrates accuracy and thoroughness.
* Monitors own work to ensure quality.
* Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards
* Meets or exceeds productivity standards.
* Produces adequate volume of work efficiently in a specific time.

Associates demonstrate excellent customer service skills
* Responds to requests for service and assistance.
* Demonstrates the desire and ability to provide high-quality service to both internal and external customers.
* Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE
* Asks for and offers help when needed.
* Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance
* Takes responsibility for own actions.
* Performs work with little or no supervision; works independently.
* Can be relied upon regarding task completion and follow up.
** EDUCATION AND EXPERIENCE REQUIREMENTS**:

Bachelor's degree (B.

A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
** QUALIFICATIONS
* ** Must have flexibility to work nights and weekends.
* Must be able to…