Front Office Manager - Limelight Boulder

Front Office Manager - Limelight Boulder

The Front Office Manager oversees daily front desk operations, ensuring exceptional guest service, smooth check-ins, and efficient resolution of guest inquiries and issues. The Front Office Manager leads and trains front desk staff, manage reservations, and coordinate with other hotel departments to provide a seamless guest experience. This position reports to the Director of Rooms.

The salary range for this position is $65,000 - $77,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Applications for this position will be accepted until August 30, 2026.

• Hire, train, and monitor staff

• Keep track of occupancy and generate reports for management

• Coach staff on all job duties

• Work in our system "Alice" to impute maintenance requests

• Welcome guests upon their arrival and assign rooms

• Provide information about the hotel, available rooms, rates, and amenities

• Respond to guests' complaints in a timely and professional manner

• Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms

• Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs

• Receive payment from and check out hotel guests

• Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out

• Accept reservations, changes, and cancellations

• Make change, post charges, reconcile daily work, and make deposits

• Create a schedule for staff

• Other duties as assigned

• College degree in related field preferred

• 1 year of management experience required

• 3 years of front desk experience preferred

• Knowledge in computer programs such as Microsoft Office

• Proficient knowledge in company policies and procedures

• Detailed knowledge of internal processes, workflows, and decision-making protocols

• Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques.

• Proficient knowledge of industry regulations and how they affect business operations

• Skill in assigning tasks and responsibilities to team members based on their strengths

• Ability to work effectively with different departments to achieve business objectives

• Skills in managing relationships with both internal and external stakeholders

• Ability to delegate tasks effectively, empowering teams while maintaining accountability

• Ability to handle interpersonal and team conflicts in a constructive manner

• Ability to handle difficult customer interactions and ensure high levels of satisfaction

• Ability to manage multiple priorities and projects simultaneously without sacrificing quality

• Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required

• Regularly work indoors with no adverse conditions

• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance

• Health, Dental and Vision Insurance Programs

• Flexible Spending Account Programs

• Life Insurance Programs

• Paid Time Off Programs

• Paid Leave Programs

• 401(k) Savings Plan

• Employee Ski Pass and Dependent Ski Passes

• Other company perks