Organizational Change Manager

Responsibilities

• The Organizational Change Manager manages moderately complex change initiatives with significant organizational impact.
• Partner with project leads and business sponsors to plan and execute change management activities that enable successful implementation of enterprise initiatives.
• Design and deliver comprehensive change management plans aligned with established organizational goals and methodologies.
• Assess the people‑side impact of changes to processes, systems, structures, and culture, and develop tailored plans to facilitate adoption.
• Coordinate and manage change‑related timelines, work streams, and deliverables for cohesive execution across projects.
• Facilitate the creation of end‑user communication materials, training content, and change‑related collateral to support consistent messaging and knowledge transfer.
• Advise internal stakeholders on change leadership best practices, providing tools and guidance to build internal change capability across the business.
• Build and maintain effective change networks to support knowledge sharing, feedback loops, and local engagement during change implementation.
• Ensure change management approaches align with organizational methodology and leverage internal frameworks for consistency and scalability.
• Monitor and measure change adoption, engagement, and effectiveness through qualitative and quantitative data to refine change strategies and report on progress.
• Partner with internal and external resources, including vendors, to ensure change management activities are cohesive, engaging, and reinforce the desired behaviors and capabilities.

• BA Degree in Instructional Design, Communication, Education, Business, Organizational Development or related field or 10+ years of equivalent experience.
• 5 or more years’ experience in a change management or learning development role.
• Working knowledge of adult learning theory and practice, facilitation and training techniques, and ability to apply instructional design methods.
• Use of and familiarity with change management methodologies, including but not limited to ADKAR and ADDIE models.
• Demonstrated competence in facilitation.
• Strong understanding and expertise in content writing.
• Ability to visually design concepts and ideas into end‑user material.
• Proven experience in driving learning solution design through all phases from concept, presentation, design, development, facilitation, evaluation, refinement, and implementation.
• Ability to create, articulate, and present highly creative pitches to a variety of stakeholders.
• High aptitude to learn new technology.

• Change management
• Adult learning theory
• Facilitation techniques
• Instructional design
• Content writing
• Visual design
• Learning solution design
• Evaluation
• Refinement
• Implementation

• Communication
• Collaboration
• Creativity
• Adaptability
• Leadership
• Organizational skills
• Stakeholder engagement
• Knowledge transfer
• Feedback facilitation
• Change capability building