Senior Technical Program Manager, AI Conversational Support, gTech

Overview

The application window will be open until at least February 4, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
Boulder, CO, USA;
Pittsburgh, PA, USA.

• Bachelor’s degree in a technical field, or equivalent practical experience.
• 8 years of experience in program management.
• Experience managing the software product development life-cycle.
• Experience contributing to AI/ML-based feature development.

• 8 years of experience managing cross-functional or cross-team projects.
• Experience in navigating ambiguity, identifying and mitigating risks, and managing dependencies.
• Experience with leadership across organizational and team boundaries.
• Knowledge of large language models, with knowledge of multi-turn conversations or model behavior.
• Excellent communication skills to articulate technical concepts clearly to audiences, both technical and nontechnical, including executive leadership.

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company.

You’re equally comfortable explaining your team’s analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

In gTech Users and Products (gUP), the team’s mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. The team achieves this by meeting partners and consumers where they are with support and help, representing their needs with product partners and proposing fixes and features that elevate their engagement with Google’s product ecosystem. Additionally the team provides a range of product services that ensure products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

Responsibilities

• Define, own, and drive governance and execution for ambiguous programs critical to gUP. Lead the life-cycle from concept and technical feasibility to global deployment and optimization.
• Influence and align product leadership and key stakeholders across gUP and partner organizations on program ideas, priorities, resource allocation, and technical direction.
• Navigate the evolving generative AI landscape to anticipate technical blockers, manage dependencies, and ensure scalable conversational AI architectures.
• Drive improvements in organizational effectiveness, team processes, and cross-functional collaboration to establish best practices.
• Mentor and guide other team members, fostering knowledge of technical program management.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a disability or special need that requires accommodation, please let us know by completing our .

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