Customer Specialist II, Cloud AI, Startups, Cloud

Overview

This posting is for a new vacancy. The application window will be open until at least February 3, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Applicants in San Francisco:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Applicants in the County of Los Angeles:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees.

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
San Francisco, CA, USA;
Austin, TX, USA;
Boulder, CO, USA;
Irvine, CA, USA;
Los Angeles, CA, USA;
San Diego, CA, USA;
Seattle, WA, USA;
Sunnyvale, CA, USA;
Toronto, ON, Canada
.

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with AI agent orchestration frameworks (e.g., Lang Graph, CrewAI, Auto Gen), agentic design patterns (e.g., tool-use, multi-agent collaboration), and integrating models into autonomous workflows via advanced API prompting and Retrieval-augmented generation (RAG).
• Experience with machine learning model development and deployment.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Experience with programming or technical proficiencies to demo, prototype, or workshop with customers.

• Master's degree in Computer Science, Engineering, Mathematics, or a technical field.
• Experience working with startups.
• Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g., deep learning, LSTM, convolutional networks).
• Experience with frameworks for deep learning (e.g., PyTorch, Tensor Flow, Jax, Ray, etc.), AI accelerators (e.g., TPUs, GPUs), model architectures (e.g., encoders, decoders, transformers), or using machine learning APIs.
• Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers.

You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Specialist with a focus in Cloud AI, you will partner with technical sales teams to differentiate Google Cloud to our customers. You will serve as a technical expert responsible for accelerating technical wins and adoption of specialized workloads. You will leverage your deep expertise in product areas, in partnership with Platform CEs, to develop prototypes, proofs-of-concept, and demos to sell new, highly specialized solutions to customers.

You will solve AI-centered customer issues and provide a critical feedback loop to influence product development.

You will engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will blend sales prowess, market knowledge, and technical engagement to prove the value of the Google Cloud portfolio.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $125,000-$183,000 + bonus + equity + benefits. Our salary ranges are…