IT Specialist

We are seeking an IT Specialist to join our team and serve as the first line of support for our employees. The ideal candidate will primarily handle help desk responsibilities, while also bringing working knowledge of Active Directory and Microsoft 365 (O365) administration. This role is perfect for someone who enjoys problem-solving, supporting end-users, and growing their technical skill set across multiple IT domains.

Location: Onsite
- Louisville, CO |
Reports to: Director of Operations |
Role Type: Full-Time, Exempt

Key

Responsibilities and Duties:

• Provide first-level technical support to employees via phone, email, and in-person.
• Troubleshoot hardware, software, and network issues.
• Escalate complex problems to senior IT staff or vendors when necessary.

• Manage user accounts, groups, and permissions.
• Assist with password resets, account lockouts, and access requests.
• Support onboarding/offboarding processes by provisioning and deactivating accounts.

• Provide support for Outlook, Teams, SharePoint, and One Drive.
• Assist with mailbox management and distribution lists.
• Troubleshoot common O365 issues and escalate when needed.

• Maintain and update IT documentation and knowledge base.
• Assist with hardware setup (PCs, laptops, printers, mobile devices).
• Support routine system updates and patching.
• Collaborate on projects and process improvements.

• High School Diploma
• Currently holds or is working towards a degree or certification in Computer Science, Information Technology or a related discipline.
• Computer or IT related accreditation is a plus.

• 3–5 years of IT support or help desk experience.
• Familiarity with Windows operating systems and common business applications.
• Basic knowledge of Active Directory and Microsoft 365 administration.
• Experience in PC configuration and set-up.
• Experience setting up and configuring networks.
• Strong troubleshooting and communication skills.
• Ability to prioritize tasks and work independently.

• Experience with ticketing systems (e.g., Autotask, Service Now, Jira, Zendesk).
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
• Exposure to endpoint security tools and practices.
• Customer service mindset with patience and professionalism.

To perform the job successfully, an individual should demonstrate the following competencies:

• To perform this job successfully, an individual must have technical aptitude
• Ability to work independently, with minimal direction as a highly motivated self-starter and within a team-oriented culture.
• Team oriented and able to develop positive relationships with coworkers and other parties involved.
• High attention to detail
• Ability to analyze problems and develop effective solutions at both strategic and functional levels.
• Proactively identify problems and collaborate with management on implementing possible solutions.
• Proficiency in word processing, spreadsheet, presentation, project management, enterprise resource planning, database, and specialized engineering application software.
• Ability and willingness to abide by set policies and/or safety programs established by Flack Tek, our clients, and/or regulatory agencies which govern our performance and behavior in the normal course of our work while on Flack Tek or the client’s property or job site.
• Excellent written and verbal communication skills required. Energetic and eager to tackle new projects and learn new skills.
• Strong organizational and time management skills
• Ability to successfully plan and implement objectives within established timelines and work schedules.
• Demonstrate behavior consistent with company values

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands:
  While performing the duties of this position, the incumbent is primarily required to sit, stand, walk, stoop, and bend. Required…