Academic Technologies Application Administrator

Overview

Job Summary

The Office of Information Technology encourages applications for an Academic Technologies Application Administrator
. This role delivers a reliable, secure, scalable, efficient, and learner-centered academic (Use the "Apply for this Job" box below). The role acts as service manager for 2-3 select systems and as an application administrator for other tools in the academic technology portfolio, including Canvas, Qualtrics, WeVideo, Turnitin, iClicker, and Cidilabs. The role requires advanced professional judgment, technical expertise, and a deep understanding of academic technology to perform day-to-day operations, provide user support, conduct maintenance, and drive continuous improvement.

This position reports to the Program Manager for the Learning Management System and works as part of the application administrator team. It collaborates with the Academic Technology & Support (ATS) administration team and the broader Digital Experience & Technology for Learner Success (DETLS) to align operations with the Office of Information Technology’s (OIT) strategic goals and the university’s academic goals.

The AT Applications Administrator helps ensure AT services remain responsive to institutional needs, contributing to faculty productivity, student success, and the university’s academic mission. The position addresses complex, non-standard technical and operational issues; communicates complex concepts to diverse audiences; and contributes to process improvements, policy interpretation, and multi-functional coordination to support learner success. The AT Applications Administrator also serves as a subject matter expert for OIT colleagues and other University partners by providing guidance on AT solutions.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local nondiscrimination laws. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Vision Who We Are: OIT will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery to enable CU Boulder to be an outstanding public university.

Mission

• OIT enables campus priorities by providing high-value IT services and solutions.
• OIT provides a fluid and adaptable academic and student experience.
• OIT enables research competitiveness and delivers core infrastructure and enterprise IT services for business efficiency.

Values

• Trust, as a foundation for how we engage with one another and with campus partners.
• Curiosity in how to better support the campus and our partners.
• Empowerment and authentic engagement among ourselves.
• Belonging while acknowledging that each person is unique and valued.

Strategy

• Advance learning and discovery by delivering high-value reliable IT services and solutions that:
• Provide a fluid and adaptable academic and student experience
• Enable research competitiveness
• Deliver core infrastructure and enterprise IT services for business efficiency

What Your Key Responsibilities Will Be

Academic  position is responsible for service management, administration and support of AT services.

• Administer AT services in alignment with the ITIL Service Management framework and OIT service management processes and standards.
• Research and resolve access, functionality, performance issues, and major incidents surfaced from proactive reviews, monitoring systems, vendors, or end users.
• Use internal tools to supervise health and diagnose problems.
• Provide guidance and advise others in their support of campus AT services, including solving technical problems and investigating and seeking solutions to sophisticated issues.
• Review, validate, test, and log changes and upgrades to AT services.
• Provide tiered support in conjunction with vendors and other OIT service owners to ensure access, functionality, performance, and support of AT solutions.
• Enforce procedures and policies established by the ATS and OIT management to ensure security, integrity, and…