SOC Manager

As the leading provider of Cybersecurity-as-a-Service (CSaaS), RADICL is revolutionizing advanced cyberthreat protection for small and medium-sized businesses (SMBs) in the U.S. Defense Industrial Base (DIB) and other regulated industries. No longer should SMBs be satisfied with lack luster solutions delivering lack luster protection. RADICL is ushering in a new era of turn‑key and affordable cyberthreat protection via its AI‑powered virtual SOC platform that allows human and digital agents to quickly and seamlessly become SMBs’ day‑to‑day compliance and security operations team.

RADICL’s turn‑key CSaaS offering uniquely combines compliance management with AI and expert‑driven 24x7 security operations. We guide customers to regulatory and best practice adherence with standards like CMMC and NIST CSF while also delivering 24x7 threat monitoring, deep-spectrum threat hunting, incident response, vulnerability management, and security awareness training.

With RADICL, customers can stay mission focused, confident their front, rear, and flank are protected, affordably and without compromise.

If you’re excited about working with industry experts to help SMBs focus on growing their businesses without the constant worry of security and compliance risks, we invite you to join us in our mission to protect American businesses and drive innovation in cybersecurity.

The SOC Manager is responsible for leading the day‑to‑day operations of the RADICL vSOC. This role directly manages a team of security analysts across all tiers, ensuring 24x7 coverage through disciplined shift scheduling, rigorous escalation management, and continuous process improvement. The SOC Manager serves as the critical bridge between front‑line analyst operations and the broader security programs — including incident response, threat intelligence, threat hunting, and detection engineering — ensuring seamless integration of analyst triage and investigation workflows into each discipline.

You enjoy fast‑paced environments, bring a positive attitude, and excel at getting things done. You enjoy being part of a high performing team and are also able to self‑direct and self-start. You consider yourself to be top tier talent and are eager to help others raise their game. You enjoy working with customers, are an excellent communicator, and able to engage and interact with people of various backgrounds and skill levels.

You want your work to have meaning, to be important. You want to be part of creating something great.

• Directly manage a team of Tier 1, Tier 2, and Tier 3 security analysts, providing day‑to‑day leadership, coaching, mentorship, and performance management.
• Conduct regular 1:1s, team meetings, and performance reviews; set clear goals and development plans aligned with individual and organizational objectives.
• Foster a high‑performance, collaborative SOC culture with a focus on analyst growth, retention, and well‑being across a 24x7 operational environment.
• Manage shift handoffs, holiday coverage, and surge staffing plans to address operational gaps without analyst burnout.
• Participate in hiring, onboarding, and skills development initiatives for the analyst team.
• Own and continuously refine the SOC escalation framework, ensuring clearly defined escalation paths, SLAs, and communication protocols.
• Serve as an escalation point for complex, high‑severity, or ambiguous security events, providing real‑time guidance and decision‑making support to analysts.
• Coordinate escalations to client security teams, executive stakeholders, and third‑party responders as required, maintaining clear and timely communication throughout.
• Conduct post‑escalation reviews to identify process gaps and drive continuous improvement.
• Identify and drive continuous improvement initiatives across SOC processes, tooling, automation, and analyst workflows.
• Maintain and continuously improve SOC runbooks, playbooks, and standard operating procedures (SOPs).

• Ensure analyst triage and investigation workflows are tightly integrated with the MDR incident response lifecycle, from initial…