End User Support Analyst

The Doyle Group is a proven partner for Placement and Consulting services, headquartered in Denver, CO. Our core mission is to forge genuine partnerships with our clients who seek strategic talent solutions and to assist highly skilled candidates looking for their next career opportunity. With over 30 years of industry experience, our consultative approach allows us to provide a higher level of guidance and insight, empowering our clients to secure top IT talent that fits seamlessly into their team and culture.

We look forward to collaborating to help you achieve your career goals.

The Doyle Group is currently seeking an End User Support Specialist to support a public sector Emergency Services division, providing technical support across fire stations and public safety facilities. This role is responsible for hands-on device support, troubleshooting, and basic networking assistance in a highly visible, mission-critical environment that supports firefighters, emergency responders, and operational staff.

This position will be primarily onsite at Fire Station HQ, supporting multiple fire stations and a training center. The ideal candidate is a reliable, customer-focused IT professional who enjoys working directly with users in the field and understands the urgency and operational nature of public safety environments.

This role will work closely with an existing support counterpart and assist in supporting a regional network environment that connects several municipal public safety departments.

The End User Support Specialist will provide deskside and hardware support across multiple emergency services locations. Responsibilities include device troubleshooting, workstation support, and assisting with basic networking tasks within a Windows-based environment.

Because this role supports fire and emergency personnel, the ideal candidate must be comfortable working in fast-paced environments where operational continuity is critical. Strong communication and interpersonal skills are essential when supporting first responders and public safety personnel.

This position requires 5 days per week onsite and will support approximately 8 fire stations and a training facility from the primary HQ location.

• Provide hands‑on hardware and device support for desktops, laptops, and specialized equipment used by emergency services staff
• Deliver deskside and helpdesk support for users within a Windows-based environment
• Troubleshoot and resolve issues related to end‑user devices, connectivity, and peripherals
• Assist with basic networking troubleshooting and device connectivity within a regional municipal network
• Support in‑vehicle technology and mobile computing equipment used by emergency response personnel
• Install, configure, and maintain workstations, printers, and other IT equipment
• Partner with internal IT staff to escalate and resolve more complex infrastructure issues
• Provide responsive support to firefighters, emergency responders, and administrative personnel
• Travel occasionally between nearby fire stations and training facilities as needed
• Maintain documentation and follow operational IT support procedures within a public sector environment

• Experience providing deskside or end‑user support in a Windows environment
• Strong troubleshooting skills related to hardware, devices, and workstation support
• Familiarity with basic networking concepts and connectivity troubleshooting
• Ability to work onsite five days per week supporting multiple public safety locations
• Excellent communication and interpersonal skills, particularly when working with non‑technical users
• Ability to pass a CJIS background check
• Comfortable supporting users in a public safety or operational environment

• Experience supporting public safety organizations (Fire, Police, EMS)
• Familiarity with in‑vehicle technology or mobile computing systems
• CompTIA A+ certification or similar end-user support certification
• Previous experience working in municipal or government IT environments
• Experience supporting distributed locations such as stations or field facilities