Computer Operator Boulder

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

We are seeking a dedicated and skilled Representative, Computer Operators to join our team in Boulder, Colorado. This is a full‑time, onsite role that requires the candidate to work on a 24x7 support schedule, including any shift, weekends, and holidays. The ideal candidate will be responsible for handling and resolving incidents, monitoring, tracking, and reporting on the health, performance, system failures, and system availability.

• Resolve client issues via Service Now ticketing utilizing knowledge base articles. Collaborate with level‑2 support on more complicated problems.
• Monitor, track, and report on the health, performance, system failures, and system availability.
• Monitor for abnormalities to include unusual compute and resource utilization that detect potential indicators of compromise, performance issues, or misconfigurations.
• Monitor and alert on infrastructure, system, service, and tool events.
• Create and continuously assess monitoring, alerting, and notification of incidents or issues to minimize event impact and increase remediation and service restoration times.
• Continuously monitor the health and performance of systems via real‑time dashboards tracking availability, uptime, capacity, utilization, and integrated third‑party data. Metrics include, but are not limited to, items listed in the cost metrics listed above.
• View overall system health dashboard and send communications based on system health to product teams for any non‑green status.

As a Computer Operator, you will be interacting and collaborating with cross‑functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top‑notch delivery to our customers, there is a path for you and we’re invested in paving the way.

We seek a professional who brings strong technical knowledge, excellent communication skills, and a dedication to 24x7 support environments.

• At least 2 years’ experience in an Operations environment.
• At least 2 years’ hands‑on experience working with Windows and Office products, including Word, Excel and Teams.
• Excellent customer relations and communications skills. Ability to detect and troubleshoot problems and navigate independently.
• Ability to work an Alternate Work Schedule (AWS) to maintain 24x7 support (any shift, weekends, holidays).
• Must pass stringent background checks.

• Working knowledge of the Major Incident process.
• Working knowledge of the Problem and Change processes.
• Experience with one or more of the following:
• Access Credentials and Entitlements System (“ACES”), Ansible Controller, BMC True Sight (BNA), Confluence, Control‑M, Data Loss Protection (“DLP”).
• Data Protection Suite Commcell Console, Dynatrace Enterprise Manager, Fed Identity.
• Git Lab / Git Hub, Grafana, Infoblox internet protocol administration (“IPAM”), Jenkins, Jira/Rally.
• Collaboration Platform, MIR3, Okta, Omnibus, Privileged Session Manager (“PSM”).
• PuTTy / Secure CRT, Secure Virtual Desktop.
• Service Now/Configuration Management Database (“CMDB”).
• Sev One & Thousand Eyes, Splunk Enterprise, VMware vSphere, VMware Workspace ONE, Web Sphere Admin Console.

• High school education required.
• College education preferred.

The compensation range for the position in the U.S. is $44,400 to $79,680 based on a full‑time schedule. Your actual compensation may vary depending on your geography, job‑related skills and experience. For part‑time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. California: $48,840 to $95,640;
Colorado: $44,400 to $79,680;
New York City: $53,280 to…