Technical Support Specialist - Weather Radar

Overview

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. Our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Vaisala was recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet.

At Vaisala, you don’t have to fit in to belong.

We are looking for a Technical Support Specialist - Weather Radar on our Care Tech team in our Louisville, Colorado office. This will be an onsite position.

Customer-Focused Technical Support

• Provide expert-level technical assistance to customers, ensuring timely solutions in line with SLAs and KPIs.
• Analyze, diagnose, and resolve technical issues, escalating complex cases when necessary.
• Maintain detailed records of customer interactions, ensuring proper tracking and case resolution.

• Act as the key liaison between Sales, Customer Success, and the customer to foster strong relationships.
• Develop a deep understanding of customer needs and provide proactive solutions.
• Identify opportunities for upselling and cross-selling and coordinate with Sales to drive growth.

• Consistently adapt and exchange information with internal and external stakeholders.
• Lead customer-facing discussions, ensuring clarity and alignment on technical resolutions and service improvements.

• Develop and maintain a strong understanding of Vaisala products and customer applications.
• Provide insights from customer interactions to inform product improvements and technical documentation.
• Collaborate with internal teams to refine customer support processes and enhance customer experience.

• Difficult - Problems may be vaguely defined and require understanding across multiple job areas.

• Experience supporting weather radar systems (C-band, X-band, and/or S-band) or similar remote sensing systems.
• Familiarity with Doppler weather radar concepts and products (reflectivity, velocity, dual-pol, etc.) for C/X/S-band systems.
• Basic understanding of RF signal chains in radar (antenna, transmitter, receiver, amplifiers, wave guides, coax for C/X/S-band).
• Ability to diagnose weather radar performance issues (clutter, attenuation, calibration, interference) on C, X, and S-band systems.
• Strong customer engagement skills, with the ability to build rapport, trust, and long-term relationships.
• Advanced problem-solving, troubleshooting, and case management abilities.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
• Commercial awareness - ability to recognize business opportunities through customer interactions.
• Experience with technical support tools and CRM systems is desirable.

$70,000 - $85,000 base salary with our annual performance bonus plan. Salary is determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Additionally, we offer a competitive benefits package. Applications sent via email cannot be processed due to privacy reasons. The recruitment process consists of 2 or 3 meetings, including a discussion with team members.

This position will report to our Team Lead for Care Tech, Matt Bosch.

Ready to take every measure for the planet? Apply at the latest on May 30, 2026 via the application form.

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries — and can even be found in space. We offer a career with a clear purpose and a chance to create observations for a better world. We take pride in being pioneers who strive to bring about positive changes in both society and the environment. Join our team to make a difference!

Our benefits package includes health, dental, and vision insurance, flexible spending accounts,…