Onboarding Specialist

As the leading provider of Cybersecurity-as-a-Service (CSaaS), RADICL is revolutionizing advanced cyberthreat protection for small and medium-sized businesses (SMBs) in the U.S. Defense Industrial Base (DIB) and other regulated industries. No longer should SMBs be satisfied with lack luster solutions delivering lack luster protection. RADICL is ushering in a new era of turn‑key and affordable cyberthreat protection via its AI‑powered virtual SOC platform that allows human and digital agents to quickly and seamlessly become SMBs’ day‑to‑day compliance and security operations team.

RADICL’s turn‑key CSaaS offering uniquely combines compliance management with AI and expert‑driven 24/7 security operations. We guide customers to regulatory and best practice adherence with standards like CMMC and NIST CSF while also delivering 24/7 threat monitoring, deep‑spectrum threat hunting, incident response, vulnerability management, and security awareness training.

With RADICL, customers can stay mission focused, confident that their front, rear, and flank are protected, affordably and without compromise.

If you’re excited about working with industry experts to help SMBs focus on growing their businesses without the constant worry of security and compliance risks, we invite you to join us in our mission to protect American businesses and drive innovation in cybersecurity.

The Onboarding Specialist is the first dedicated technical point of contact a new RADICL customer works with after contract signature. You will own the entire onboarding lifecycle — from the initial kickoff call through go‑live— ensuring every customer is fully integrated, trained, and positioned for long‑term security success on the RADICL platform. You will work cross‑functionally with Sales, Product, and the SOC to deliver a repeatable, high‑quality experience that accelerates time‑to‑value.

You enjoy fast‑paced environments, bring a positive attitude, and excel at getting things done. You enjoy being part of a high performing team and are also able to self‑direct and self‑start. You consider yourself to be top tier talent and are eager to help others raise their game. You enjoy working with customers, are an excellent communicator, and able to engage and interact with people of various backgrounds and skill levels.

You want your work to have meaning, to be important. You want to be part of creating something great.

• Host and facilitate new customer kickoff calls, establishing project scope, timelines, stakeholder roles, and success criteria.
• Build and manage onboarding project plans, tracking milestones and onboarding tasks.
• Serve as the primary point of contact for customers during the onboarding phase, proactively communicating status, risks, and next steps.
• Provision infrastructure and user accounts across various platforms.
• Hands‑on configuration of platform integrations to support service activation.

• Configure and validate bidirectional integrations between the RADICL platform and Microsoft 365 (commercial, GCC, and GCC-High tenants), including Azure AD / Entra , Exchange Online, SharePoint, and Microsoft Defender.
• Configure and validate EDR integrations (e.g., Crowd Strike, Sentinel One, Microsoft Defender for Endpoint, Carbon Black).
• Configure LMS integrations to support automated security awareness and phishing simulation workflows.

• Deploy and configure log collection agents.
• Configure and validate log collection from customer environments, including syslog, API‑based ingestion, and agent‑based forwarding.

• Deliver live and recorded RADICL platform training sessions tailored to each customer’s role mix (e.g., IT administrators, security analysts, compliance officers, executives).
• Develop and maintain onboarding training materials, quick‑start guides, and video walkthroughs in collaboration with the Customer Success team.
• Assess end‑user readiness and close knowledge gaps before transitioning customers to steady‑state Customer Success management.
• Gather and synthesize customer feedback on…