Technical Account Manager; TAM

As the leading provider of Cybersecurity-as-a-Service (CSaaS), RADICL is revolutionizing advanced cyberthreat protection for small and medium-sized businesses (SMBs) in the U.S. Defense Industrial Base (DIB) and other regulated industries. No longer should SMBs be satisfied with lack luster solutions delivering lack luster protection. RADICL is ushering in a new era of turn‑key and affordable cyberthreat protection via its AI‑powered virtual SOC platform that allows human and digital agents to quickly and seamlessly become SMBs’ day‑to‑day compliance and security operations team.

RADICL’s turn‑key CSaaS offering uniquely combines compliance management with AI and expert‑driven 24/7 security operations. We guide customers to regulatory and best practice adherence with standards like CMMC and NIST CSF while also delivering 24/7 threat monitoring, deep‑spectrumb threat hunting, incident response, vulnerability management, and security awareness training.

With RADICL, customers can stay mission focused, confident their front, rear, and flank are protected, affordably and without compromise.

If you’re excited about working with industry experts to help SMBs focus on growing their businesses without the constant worry of security and compliance risks, we invite you to join us in our mission to protect American businesses and drive innovation in cybersecurity.

As a Technical Account Manager (TAM), you will serve as the primary relationship owner for our most strategic customers. You are a key point of accountability for these accounts — responsible for both the business relationship and the technical partnership. You will work closely with our Security Operations Center (SOC), Sales, and Product teams to ensure our customers achieve measurable security outcomes and realize the full value of our services.

This is a senior, high‑visibility role that requires you to be equally credible in a boardroom conversation with a CISO and in a technical discussion with a security architect. You will carry a focused book of strategic accounts, and develop and operationalize CS motions at‑scale.

If the above excites you, RADICL Defense is seeking high performing, motivated individuals to join our mission. As an early member, you will work closely alongside an experienced founding team and realize the life‑changing experience of building a company. You will work with the latest technologies in software, cybersecurity, and cloud and will have a significant impact on the formation of our platform and offering.

You enjoy fast‑paced environments, bring a positive attitude, and excel at getting things done. You enjoy being part of a high performing team and are also able to self-direct and self‑start. You consider yourself to be top tier talent and are eager to help others raise their game. You enjoy working with customers, are an excellent communicator, and able to engage and interact with people of various backgrounds and skill levels.

You want your work to have meaning, to be important. You want to be part of creating something great.

• Serve as the primary relationship owner for a portfolio of strategic accounts, owning all aspects of the customer relationship from onboarding through renewal
• Develop and maintain account plans that document customer security objectives, key stakeholders, expansion opportunities, and risk factors
• Lead executive business reviews (QBRs) with CISO‑level stakeholders, translating MDR program performance into business language
• Partner with Sales to identify and qualify expansion opportunities within your book, sourcing pipeline for upsells and coverage expansions
• Provide renewal intelligence to the Sales team 90–120 days ahead of renewal dates, including a formal health assessment and risk summary

• Act as a trusted technical advisor to customer security teams, advising on detection coverage gaps, threat landscape relevance, and MDR program maturity
• Translate SOC decisions — detection logic changes, alert tuning, coverage expansions — into business context for non‑technical stakeholders
• Guide customers through…