Sr. Solutions Consultant - West

Sr. Solutions Consultant

Location requirement: Candidates must be located in PST or MST time zone.

Sprinklr is seeking a Sr. Solutions Consultant to partner with Sales and Customer Success teams, driving strategic engagements with enterprise clients. This role is ideal for a consultative, outcome‑driven professional with deep expertise in marketing technology, customer experience, and digital transformation.

As a Sr. Solutions Consultant, you will be a trusted advisor, helping clients create and implement solutions leveraging Sprinklr’s Unified‑CXM platform to deliver measurable business outcomes across marketing, social media, and CX functions.

• Act as a key member of the account team for your territory, working directly with prospects and customers during sales cycles as a trusted advisor.
• Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, customer care, and CX.
• Identify potential business opportunities by researching prospects' go‑to‑market strategies and developing solution hypotheses and value drivers.
• Design and present tailored solutions using Sprinklr’s platform, showcasing how our technology drives value across the marketing tech stack.
• Facilitate workshops, whiteboarding sessions, and proof‑of‑concept engagements to demonstrate solution fit and strategic impact.
• Collaborate with cross‑functional teams (Product, Engineering, Customer Success, and Marketing) to deliver compelling demos, create solution architectures, and align to positive business outcomes and go‑to‑market strategy.
• Translate complex platform capabilities into business value for executive and practitioner audiences.
• Stay current on industry trends in mar‑tech, social media, contact center, and customer experience to inform solution strategy and client conversations.
• Work collaboratively with peers and seek opportunities to grow through mentorship and peer learning across the global presales team.

• Experience as a Solutions Consultant or Sales Engineer at a SaaS company working with enterprise clients.
• Strategic thinker with experience in marketing technology, customer experience, or digital transformation consulting.
• Experienced in guiding prospects and customers through structured problem‑solving and value realization frameworks.
• Familiar with platforms such as CRM, Marketing Automation, Social Media Management, Business Intelligence, and CCaaS, plus integrations between systems.
• Comfortable engaging with stakeholders from C‑suite to practitioner, with strong storytelling and presentation skills.
• Thought leader with a track record of publishing, speaking, or contributing to industry conversations.
• Open to feedback and committed to continuous learning.
• Demonstrates empathy and builds trust quickly.
• Willingness to travel up to 40% of the time, largely within the US.

Visa and Employment Authorization: This role does not support visa sponsorship. Candidates must have current and unrestricted work authorization in the country where the role is based.

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 5+ years of experience in a solutions consulting or sales engineering role.
• Experience with Sprinklr or a similar Unified‑CXM platform a plus.
• Understanding of AI and automation as applied to marketing and CX use cases.
• Familiarity with data integration, API connectivity, and scalable solution design in mar‑tech environments.
• Excellent business and technical presentation skills (remote and in‑person), communication, and relationship‑building skills across all levels of management.
• Proficient technical aptitude with conceptual and practitioner level knowledge; ability to become a subject matter expert with new technology applications.

Benefits for US‑Based Employees: 401k with 100% company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, medical, dental, vision, and prescription drug coverage.

Job Req Compensation Range: $121,000 – $201,000

Sprinklr is an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, disability, citizenship, past or current military service, genetic information, or any other characteristic protected under law. Reasonable accommodations are available upon request during the interview process.

To request an accommodation, please work directly with your recruitment coordinator or recruiter.