Tier 1 Support Specialist
Listed on 2026-07-14
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IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Systems Administrator
Tier 1 Support Specialist provides onsite IT assistance, including hardware provisioning, deprovisioning, and basic troubleshooting for Windows and macOS environments. The role also covers networking support, access requests, printer and meeting room operations, and ticket management via instant messaging and email.
Key Responsibilities- Provision and deprovision hardware, configure and ship laptops, and inventory returned equipment
- Provide onsite IT support across Windows and macOS, troubleshooting hardware and software issues
- Troubleshoot basic networking problems and assist with access requests
- Support printer and meeting room operations
- Manage tickets and communications through instant messaging and email
- Experience with Windows and macOS, including basic troubleshooting
- Basic networking experience
- Hardware provisioning and deprovisioning skills
- Experience with ticketing systems;
Jira knowledge is a plus
- Entry to mid-level tier‑1 support experience
- Familiarity with hardware lifecycle and basic endpoint support
- Ability to follow instructions
- Reliable onsite presence
Bridge View offers health benefits with national coverage for Medical, Dental, and Vision plans, effective on the first of the month from your date of hire. Teladoc, Short & Long-Term Disability, Critical Illness, Accident, AD&D, /Legal Shield, EAP, and a free paid subscription to the Calm app are also available. Our 401(k) is 4% matched and fully vested, which you are eligible for after 6 months of employment.
We are an equal opportunity employer and value diversity. All employment decisions are made due to qualifications, merit, and business need. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
As part of our recruitment process, we may use artificial intelligence (AI), to assist in reviewing and evaluating job applications. These tools help us identify candidates whose qualifications align with the requirements of the role. AI tools are used to support, not replace, human decision-making, and final hiring decisions are made by our recruiting team. You may request accommodation or alternative processes at any time.
We handle your data in accordance with applicable privacy laws.
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