Advisor, Solutions Consulting

Responsibilities

• Lead end-to-end implementation and onboarding of telecom and SaaS solutions, ensuring operational readiness, successful deployment, and customer adoption.
• Own customer engagement outcomes, including OKRs, success metrics, and value realization aligned to business objectives and delivery plans.
• Manage provisioning, integrations, migrations, and deployment activities while coordinating cross‑functional teams in a matrixed environment.
• Independently drive customer projects from kickoff through completion, ensuring delivery milestones, timelines, and objectives are achieved.
• Serve as the primary customer contact, providing project updates, communicating outcomes, and building trusted relationships with executive stakeholders.
• Proactively manage risks, issues, and escalations using data‑driven recommendations, ensuring timely resolution and stakeholder alignment.
• Ensure SLA/KPI compliance, operational readiness, and seamless transition of customers to support and service operations teams.
• Drive customer training, early‑life support, and adoption initiatives while identifying and mitigating retention or engagement risks.
• Influence delivery excellence by providing peer guidance, promoting best practices, driving process efficiencies, and supporting automation initiatives.
• Contribute to account growth opportunities and business development discussions while maintaining flexibility to travel up to 30% as required.

• Up to 5 years of telecommunications / networking experience within the Tru Contact portfolio space
• Proven leadership in managing projects and teams
• Solid people skills with a knack to motivate, up‑lift, and maintain a positive environment through one’s attitude, communication, and outlook.
• Driven by collaboration, ownership, and maintains an open vision and acceptance to feedback and input.
• Personal drive to learn, seek knowledge, and grow.
• Technical
  
  Skills:
  
  Strong knowledge of telecommunications and networking technologies, including voice, VoIP, carrier services, network access solutions, routers, switches, Ethernet connectivity, bandwidth management, and network infrastructure concepts.
• Experience implementing, onboarding, or supporting customer‑facing technology solutions in telecom, SaaS, or related technology environments.
• Proven ability to communicate complex technical concepts effectively to both technical and non‑technical stakeholders.
• Strong customer engagement, problem‑solving, and cross‑functional collaboration skills, with a focus on successful solution adoption and positive customer outcomes.
• Drive for automation and creative solutions to pull together information from various systems and avoid manual swivel or transcription of information.
• Experience with Agile methodologies and tools such as Jira and Confluence.
• Working knowledge of Salesforce, Smartsheet, and similar business applications.
• Experience with reporting, analytics, and data‑querying tools.
• Project management experience; PMP certification preferred.
• Exposure to AI, automation, or emerging technologies within telecommunications and customer engagement solutions.

Core Competencies:

Demonstrates expertise in leading the implementation and onboarding of telecom and SaaS solutions, ensuring operational readiness and customer adoption. Possesses strong project management skills, effective communication abilities, and a focus on customer engagement and successful outcomes.

• Jira
• Confluence
• Salesforce
• Smartsheet
• Reporting Tools