Application Support Analyst

Position Title:

Associate Application Support Analyst

Boulder CO 80301

1 year, potential to extend

Onsite (5 days a week)

• PC support and Mobile support
• Microsoft 365 support
• Participate in weekend on-call rotation on an as-needed basis

* Does not need much lab experience, will mainly focus on end user and desk support, but at least 3 years' experience.

Provide desk-side and subject matter expert support for IT-related services for employees in an office, clinical & research laboratory setting.

• Provide desk-side and subject matter expert support for IT related services for employees in an office, clinical & research laboratory setting
• Support and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating procedures
• Recommend and test cost effective technical system improvements
• Drive IT projects and deliverables with the help of the Sr. IT Helpdesk Manager
• Proactively create corrective and mitigating steps to reduce future incidents and ticket volume
• Use an ITSM to manage all incidents and requests to ensure that work is completed to the customers satisfaction in a timely manner and according to the Service Level Agreements (SLAs)
• Collaborate with internal departments to improve/create processes
• Work with internal departments and external vendors to implement new applications, services to end uses
• Participate in projects and act as a Subject Matter Expert for key technologies
• Contribute internal IT documentation and create technical bulletins to expand the knowledge base for handling support issues
• Assist users with activating and troubleshooting company-owned mobile devices
• Work directly with IT support teams for mission critical issues and adhere to department escalation policy
• Operate desktop imaging solution, application packaging, and configuration settings
• Responsible for supporting audio and visual equipment for conference rooms and educating employees in its use
• Identify, evaluate, promote, and implement customer support best practices
• Carrying a company issued mobile phone is required
• In partnership with other team members, lead the testing, configuration, installation and repair of IT related equipment
• Assist in configuring and maintaining Active Directory, Azure, Office 365, and VoIP accounts
• Provide training and mentorship to new IT Helpdesk Technicians
• Decommission hardware
• Configure and troubleshoot network printers
• Able to make some material decisions without consulting manager
• Participate in weekend on-call rotation on an as-needed basis

• Education Level: B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience.
• Experience Level: 3+ years of relevant experience

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.