Desktop Support Specialist | Microsoft 365 & Active Directory
Job in
Boulder, Boulder County, Colorado, 80301, USA
Listed on 2026-07-27
Listing for:
JMD Technologies Inc.
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Title: Desktop Support Specialist | Microsoft 365 & Active Directory
Employment Type: Contract
Status: Accepting Candidates
About the role
Join a collaborative IT team providing onsite technical support to employees across office, clinical, and research environments. This role focuses on desktop support, Microsoft 365, Active Directory, and mobile device support while delivering excellent customer service in a regulated environment.
Key Responsibilities
- Provide onsite desktop and end-user support for hardware, software, and Windows operating systems.
- Support and administer Microsoft 365, including Exchange Online, mailboxes, calendars, and shared mailboxes.
- Configure and maintain Active Directory, Azure Active Directory, and user accounts.
- Troubleshoot and support Apple iOS devices and enterprise Mobile Device Management (MDM) solutions.
- Perform desktop imaging, software deployment, hardware installation, upgrades, and equipment replacement.
- Manage incidents and service requests using an ITSM platform while documenting resolutions and maintaining knowledge articles.
Qualifications
- 3+ years of Desktop Support, IT Support, or End-User Support experience.
- Hands-on experience with Microsoft 365, Office 365, Exchange Online, Active Directory, and Azure Active Directory.
- Experience supporting Windows desktops/laptops, mobile devices, network printers, and VoIP equipment.
- Background supporting users in a biopharmaceutical, pharmaceutical, or other regulated environment preferred.
- Strong troubleshooting, communication, and customer service skills.
- Experience with desktop imaging, software deployment, and ITSM/ticketing systems.
Compensation:
- Estimated hourly range: $33/hr (W-2).
- Final rate within this range will be based on skills, experience, and interview results.
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