Resident and Technology Concierge

Resident And Staff Technology Concierge

Find yourself in work that matters. Experience Frasier. Are you passionate about delivering exceptional service? If so, we'd love to hear from you!

Role summary:
Serving as a trusted technology resource for residents and staff, the Resident and Staff Technology Concierge delivers exceptional customer service and frontline technical support throughout the community. This role helps residents confidently use personal technology while providing employees with support for devices, business applications, user accounts, password resets, multi-factor authentication, and access management.

The position also supports conference room and audiovisual technologies, Electronic Health Record (EHR) systems, and other business applications. Working closely with the IT team, the Resident Technology Concierge resolves routine issues, promotes positive user experiences, and escalates complex technical matters when needed.

What you will do:

• Resident Technology Support. Provide friendly, patient technical support for residents using computers, mobile devices, printers, TVs, streaming devices, email, internet, and personal technology.
• Technology Training & Education. Help residents build confidence with technology through one-on-one assistance, group training, and guidance on cybersecurity, privacy, and safe online practices.
• Employee IT Help Desk Support. Serve as the first point of contact for employee technology issues, troubleshooting computers, mobile devices, Microsoft 365 applications, printers, and related systems.
• Audiovisual & Meeting Technology Support. Support conference rooms, training spaces, and community events by setting up, maintaining, and troubleshooting audiovisual and video conferencing equipment.
• User Account & Access Management. Manage user accounts, passwords, permissions, multi-factor authentication (MFA), and employee onboarding/offboarding activities across business systems.
• Business Application & EHR Support. Provide basic support for Electronic Health Record (EHR) and other business applications, ensuring users have appropriate access and escalating complex issues as needed.
• Documentation & Asset Management. Maintain accurate service tickets, technical documentation, inventory records, and equipment lifecycle processes, including deployment and recovery.
• Security, Privacy & Compliance. Follow security policies and regulatory requirements, protect confidential information, support cybersecurity awareness efforts, and report security incidents.
• Issue Resolution & Escalation. Resolve routine technical issues efficiently and collaborate with senior IT staff, vendors, and application specialists to address more complex problems.
• On-Call & After-Hours Support. Participate in an on-call rotation to support critical business and healthcare operations, including occasional evenings, weekends, and holidays.

What you will earn: $24.30 to $27.00 an hour.

Standout benefits & workplace wellbeing:
We want team members to feel supported not just in their work, but in their lives. Our benefits package reflects that commitment with meaningful support for your wellbeing, future, and quality of life.

• Health coverage that goes further — Frasier covers more than 85% of health, dental and vision premiums.
• Growth built into the culture — Tuition reimbursement is available for both full-time and part-time team members.
• Retirement planning — We offer a 401(k) with a 100% match on the first 5%, and 94% of team members participate.
• Generous paid time off — Full-time team members accrue 18 days of PTO each year.
• Added peace of mind — Frasier pays 100% of disability and life insurance.
• Resources for support — Our free Employee Assistance Program includes mental health, financial planning, legal support, and wellness resources.
• Wellness amenities — Team members enjoy free access to our on-site wellness center, with an infinity pool, advanced fitness equipment, and space to recharge.
• Everyday perks — An on-site café, team member lounge, free Eco Pass, thrift shop, and discounted YMCA membership help make daily life easier.

What you will need:

• High school diploma or GED required. Technical support…