Technical Support Specialist, Weather Systems

Technical Support Specialist – Weather Systems

Location:

Louisville, CO

The Technical Support Specialist – Weather Systems on our Care Tech team is responsible for delivering high‑quality technical support to customers, ensuring superior service and fostering strong relationships. This role actively engages with customers to enhance their experience, anticipate their needs, and support commercial opportunities such as upselling and cross‑selling. The position has a regional / global scope with operational impact.

• Customer‑Focused Technical Support
  • Provide expert‑level technical assistance, ensuring timely solutions in line with SLAs and KPIs.
  • Analyze, diagnose, and resolve technical issues related to Vaisala weather systems, escalating complex cases when necessary.
  • Maintain detailed records of customer interactions for proper tracking and case resolution.
• Customer Relationship & Business Growth
  • Serve as the key liaison between Sales, Customer Success, and the customer to foster strong relationships.
  • Develop a deep understanding of customer needs and provide proactive solutions.
  • Identify opportunities for upselling and cross‑selling and coordinate with Sales to drive growth.
• Communication and Influencing
  • Adapt and exchange information effectively with internal and external stakeholders.
  • Lead customer‑facing discussions, ensuring clarity and alignment on technical resolutions and service improvements.
• Knowledge & Innovation
  • Develop and maintain a strong understanding of Vaisala products and customer applications.
  • Provide insights from customer interactions to inform product improvements and technical documentation.
  • Collaborate with internal teams to refine customer support processes and enhance customer experience.
• Complexity of Tasks
  • Handle problems that may be vaguely defined and require understanding across multiple job areas.

• Strong customer engagement skills, with the ability to build rapport, trust, and long‑term relationships.
• Advanced problem‑solving, troubleshooting, and case management abilities.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non‑technical audiences.
• Commercial awareness – ability to recognize business opportunities through customer interactions.
• Experience with technical support tools and CRM systems is desirable.
• Background or interest in weather, environmental measurement, or related technical fields is a plus.
• U.S. work eligibility required. Candidates subject to background check and vaccine verification as a federal contractor.

Anticipated salary range
: $70,000–$85,000 base salary with annual performance bonus plan. Salary determined by education, experience, skills, and market data.

Benefits

• Health, dental, and vision insurance.
• Flexible spending accounts.
• Company‑paid life insurance.
• Long and short term disability.
• 401(k) plan with company match.
• Variety of voluntary benefits programs.
• Fitness reimbursement.
• Employee Assistance Programs.
• Tuition reimbursement.
• Holiday pay and generous paid time off plan.

Apply at the latest by July 6, 2026 via the application form.

Equal Employment Opportunity

Vaisala is a proud Equal Opportunity Employer and provides consideration for all qualified applicants without regard to legally protected status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to complete your application, please contact Human Resources at 303‑499‑1701 or