NOC Technician Job Boulder area,Colorado USA,IT/Tech

Network Operations Technician

The Network Operations Technician is primarily responsible for the surveillance and repair of IP / Ethernet / PON networks consisting of devices from a variety of vendors such Juniper, Ciena, Calix and others. Applicants must have at least 5 years of experience working with Juniper or Cisco routing equipment and be knowledgeable on common Ethernet and IP protocols to include BGP, MPLS, OSPF, and other similar protocols.

The Technician must also demonstrate customer service experience and be an effective communicator able to interact with customers both verbally and in writing to troubleshoot and resolve service issues.

Responsibilities

Must have Juniper and/or Cisco router experience. (Juniper preferred)
Must have Layer 2 and Layer 3 experience
Monitor, troubleshoot, and repair Ethernet / IP / PON equipment and associated protocols to include BGP, MPLS, OSPF, and others.
Effectively communicate and interact with customers, vendors, and internal organizations.
Document work efforts and troubleshooting status.
Work nights and/or weekends as scheduled
Perform special projects and other duties as assigned

Qualifications

15+ years of experience troubleshooting and repair of Ethernet & IP networks
Excellent verbal and written communication skills
Excellent customer service skills
Effective problem solving and interpersonal skills
Basic knowledge of office productivity software, both Google and Microsoft.
Experience with trouble ticketing
Knowledge of the following
Passive Optical Networking
Ethernet Switching
IP Routing
BGP
MPLS
OSPF
Dense Wave Division Multiplexing (DWDM)
Domain Name Servers (DNS)
RFC
2544 Ethernet Testing

Work Schedule/Shift

This position requires shift work, shifts may vary
On call rotation required
Pay range DOE