Helpdesk Support Specialist
Job in
Boulder, Boulder County, Colorado, 80301, USA
Listed on 2026-08-23
Listing for:
TransPerfect
Full Time
position Listed on 2026-08-23
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Job Description & How to Apply Below
We are seeking an energetic individual to work full-time in our Boulder office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities:- Providing exceptional IT Services to Trans Perfect employees
- Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
- Responding to support requests on a daily basis
- Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
- Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
As a Helpdesk Support Specialist you are a:
- Creative thinker – You are curious and unafraid to ask questions
- Hard worker – You are industrious and diligent in everything you do
- Innovator – You are willing to initiate changes and introduce new ideas
Your experience includes:
- Minimum Bachelor’s degree
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 8.1 Pro, Windows 10/11 Pro)
- Knowledge of Mac OS X
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
- Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
- Knowledge of Virus and Spyware removal techniques
- Ability to quickly diagnose and fix problems
- Ability to open a computer and replace defective components
- Ability to operate in a dynamic, fast-paced environment
- Ability to work in a team-oriented, collaborative environment
- Exceptional written, oral and interpersonal communication skills
- Exceptional customer service orientation
- Must be detail oriented
A plus if you have:
- Working knowledge of a past Helpdesk/Support Ticketing system
- Experience with Microsoft Active Directory
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