QA Engineer

Quality Assurance Engineer

In this role, you will be responsible for QA of all hardware and software. You'll ensure software and hardware is ready for deployment by ensuring that all issues are either solved or known and documented. Our QA Engineer will create and maintain all automation including software validation and post deployment validation. Level 3 Support responsibilities may include vetting issues that come from Support and offering workarounds and/or solutions or sending to Product Management for Jira creation.

Occasionally getting on the phone with a customer is required to fully investigate unique issues. Working with Support, Product Management and Development is a key component of the role.

• Bachelor's Degree or equivalent work experience
• 5+ years of experience with Quality Assurance
• Knowledge and experience working with Windows 10, Windows Server and Ubuntu Linux as it relates to QA
• Experience in deployments and Dev Ops style work.
• QA Automation is required as part of the job function. Ability to understand and learn or experience in Katalon Studio and Sikuli a plus (these are currently in use)
• Knowledge and familiarity with Amazon AWS a plus
• Knowledge of networking fundamentals a plus
• Previous work in Access Control a plus
• Knowledge of low voltage systems (connectivity, power, resistance…) a plus
• Knowledge of physical security hardware (electronic and magnetic locks, door sense switches, motion detectors, cameras…) a plus.

• Must be able to manage situations without direct guidance.
• Ability to manage priorities and workload while setting realistic and manageable expectations for project and task completion and adjusting as needed based on the business requirements.
• Should possess effective written and verbal communications skills for both a technical and non-technical audience.
• Must have a strong understanding of Agile using related tools to prioritize and manage workload.