Desktop​/Endpoint Administrator

Location:
Boulder, CO
- On-Site

Employment Type:
Full-Time

Clearance Requirement:
Ability to Obtain a Public Trust

Salary Range: TBD

PROPOSAL EFFORT
- This position is contingent upon contract award and/or customer approval.

RCG, Inc. is a growing federal contracting company delivering technology solutions that support critical government missions. We are proud to be Certified as a Great Place to Work for four consecutive years and are seeking highly qualified professionals to join our team.

RCG is seeking an experienced Desktop/Endpoint Administrator to support our government client in Boulder, CO. This is a full-time, on-site position responsible for desktop and endpoint administration, end-user technical support, device deployment, software management, and endpoint security. The Desktop/Endpoint Administrator will also participate in and help manage a small desktop support team while ensuring reliable, secure, and effective technical support for government and contractor users.

• Configure, deploy, maintain, and support Windows laptops and desktops, macOS devices, mobile devices, printers, peripherals, and other endpoint equipment.
• Deploy and manage applications using Big Fix, Microsoft Intune, and Company Portal for iOS devices.
• Administer Apple, Android, and other mobile devices through Microsoft Intune.
• Manage and support macOS devices using JAMF Pro.
• Configure and maintain full-disk encryption using Bit Locker or other approved encryption solutions.
• Configure and support Microsoft Surface Hub interactive whiteboards.
• Provide email provisioning and support for personal productivity applications and approved end-user software.

• Troubleshoot and resolve desktop, laptop, software, printer, network, communications, and connectivity issues.
• Support both on-site equipment and government-furnished equipment used remotely, including laptops, smartphones, tablets, and VPN tokens.
• Perform preventive and remedial hardware maintenance, diagnostic testing, and equipment troubleshooting.
• Coordinate the repair or replacement of malfunctioning equipment as necessary.
• Install, configure, and maintain local and network printers and peripheral devices.

• Install, configure, maintain, and support approved software on endpoints and applicable systems.
• Manage software licenses and maintain accurate records of software versions, installations, and locations.
• Maintain electronic documentation for hardware, software, technical notes, installation procedures, and related support information.
• Monitor software versions and recommend upgrades as appropriate.
• Support hardware inventory, equipment moves, installations, component upgrades, and software-driver updates.
• Coordinate equipment changes with the appropriate property custodian and maintain required asset records.

• Monitor and remediate endpoint vulnerabilities using approved security tools.
• Help ensure endpoints comply with established security, software, encryption, and configuration requirements.
• Support incident response activities and coordinate with cybersecurity teams during investigation, containment, and remediation efforts.

• Participate in and help manage a small team providing desktop and endpoint support.
• Assist with network and infrastructure support as needed to maintain system performance, availability, connectivity, and security.
• Coordinate with technical teams and customer stakeholders to resolve user and endpoint issues efficiently.

• Minimum of five (5) years of relevant IT experience, including at least three (3) years of experience in desktop/endpoint administration or enterprise end-user support.
• Demonstrated experience supporting Windows, macOS, and mobile devices in an enterprise environment.
• Hands-on experience with endpoint management technologies such as Microsoft Intune, Big Fix, and JAMF Pro.
• Experience with mobile device administration and application deployment.
• Experience with Bit Locker or comparable full-disk encryption technologies.
• Experience troubleshooting hardware, software, printer, network, and connectivity issues.
• Knowledge of endpoint vulnerability management and security practices.
• Experience with hardware/software inventory, asset tracking, and software license management.
• Strong documentation, customer service, troubleshooting, and communication skills.
• Ability to work effectively…