E-Commerce Associate Team Leader; In-Store Shopper Assistant Department Manager

Associate Team Leader, WFMOA: E-Commerce

At Whole Foods Market, we’re committed to nourishing people and the planet while delivering record‑setting grocery service to our WFMOA customers. This fast‑growing program needs talented, resilient, purpose‑driven people who care about quality products and outstanding customer service.

As Associate Team Leader, you will focus on five key areas: safety, quality, customer service, productivity, and fun.

• Ensure a safe work environment for all team members.
• Review work forecasts and determine productivity and utilization requirements to meet WFMOA objectives.
• Partner with other departments to maintain a timely process flow in and out of stores and support on‑line delivery promise.
• Identify and lead process improvement initiatives.
• Balance labor to operate an efficient shift while meeting all production goals.
• Embrace a start‑up mentality and emphasize “have fun”.

• Coordinate product dispatch to meet online delivery deadlines.
• Maintain awareness of in‑store customer needs and respond to requests promptly.
• Allocate labor and assign job duties for team members.
• Perform in‑depth problem solving to sustain continuous operations.
• Train, audit, and support team members on WFMOA SOPs.
• Ensure tools are available and coordinate repairs or replacements.
• Report and elevate systemic issues in a timely manner.
• Review and update SOPs according to WFMOA practices; address safety issues.

• High school diploma or equivalent.
• At least 18 months retail experience in retail, distribution, or logistics.
• Flexibility to work weekends, evenings, and overtime during peak seasons.
• Authorization to work in the U.S. without sponsorship.
• Proficiency with email, Microsoft Office, and operations‑related applications (scheduling, ordering).

• Experience leading high‑volume teams.
• Ownership in your work and the team.
• Degree in Engineering, Operations, or related field.
• Ability to learn quickly and work under pressure in a fast‑paced environment.
• Strong analytical and problem‑solving skills with little guidance.
• High energy, enthusiasm, and alignment with core company values.
• Expertise on products, item location, pricing, competitive awareness, and industry trends.
• Excellent written and verbal communication with all levels of team members and leadership.

The wage range for this position is $22.55–$36.08 hourly, commensurate with experience. Whole Foods Market offers Whole Benefits, including store discounts, paid time off, financial wellness, health & wellness support programs, and other team member perks. Eligibility is defined under the applicable Whole Benefits plan at the date of hire.

Whole Foods Market provides a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We hire and promote individuals solely based on qualifications for the position to be filled and business needs.