Assistant Manager - Boulder

Assistant Manager

Discover your Purpose, Seize Opportunity and Build a Vibrant Community with Sweet Cow!

We value bright, adaptable, energetic team players with a strong desire to contribute and lead. If you possess an insatiable curiosity and an eagerness to learn, we want you on our team. We are an evolving company with a focus on four values: community, kindness, contribution, and growth.

Our mission is simple:
At Sweet Cow, we are committed to making the best-tasting ice cream, served by the friendliest scoopers, in the cleanest shop on the planet.

Let's scoop smiles together!

Your role:

The Assistant Manager provides direction, maintains operations, and drives results through people development, sales, and growth. Assistant Managers hire, train, and coach through company values to uphold standards and achieve the company mission. If you thrive on challenges and are eager to explore opportunities for personal and professional growth, this role is designed for someone like you. A natural leader with exceptional delegation skills and a keen ability to adapt to evolving landscapes, you are dedicated to ensuring customer satisfaction and fostering connections within the community.

Your friendly, positive, and enthusiastic demeanor makes you an ideal addition to our team, and we look forward to welcoming you on board!

• Provide consistent, positive, and engaging customer experiences rooted in company values
• Create and foster a customer-centric shop culture
• Address customer needs and concerns through genuine care and authentic human connection
• Embrace, share, and coach customer feedback
• Cultivate and nurture a lively and spirited shop vibe for the team and customers

• Assist the General Manager in identifying, screening and hiring the right talent
• Lead and coach shop trainers in effective training to ensure retention and minimize employee turnover
• Foster a growth-oriented environment through continuous team development, coaching, and feedback
• Plan and execute company training programs
• Supervise and address team performance

• Ensure effective execution of daily operations
• Maintain oversight of all hourly positions to ensure all company standards are being met
• Navigate ambiguity, embrace and lead change, and make intentional and strategic decisions
• Clearly detail and communicate shop performance to the General Manager
• Utilize and oversee established systems, tools, and procedures
• Uphold company standards and norms
• Coach and uphold Sweet Cow’s standard of cleanliness
• Ensure optimal product and supply levels through accurate inventory-taking
• Delegate tasks based on customer flow and necessary action items
• Thrive in a fast-paced environment with a positive attitude

• Utilize open and direct communication
• Engage, connect, coach, and lead teams with clarity, positivity, and kindness
• Train, coach, and provide feedback creating an understanding of our company, shop priorities, and menu
• Develop teams through sharing the company's mission, values, history, and purpose
• Clearly, directly, and with vision deliver team messaging, creating a culture of comprehension and enthusiasm for all things ‘Sweet Cow’
• Maintain weekly communication to the team with pertinent information and upcoming changes
• Communicate with precision and influence across various communication channels while articulating knowledge and desired outcomes with clarity & positivity
• Embrace feedback and communicate in a timely, considerate, and detailed manner
• Create and foster a challenging and rewarding culture through meaningful contribution and a sense of team pride
• Create, foster, and maintain a shop culture of accountability, purpose, and pride around meeting performance expectations

• Weekly and Daily Planning & Execution:
  Develop and implement weekly and daily plans, ensuring successful execution and necessary adjustments.
• Team Development:
  Lead approved team development initiatives and provide oversight to ensure continuous growth and improvement.
• Observation & Improvement:
  Conduct regular observations, identify areas for improvement,…