Senior Director, Professional Services Center of Excellence; CoE

Net App's Professional & Managed Services Center of Excellence Leader

Net App's Professional & Managed Services business is transforming to deliver a more scalable, repeatable, and value-driven services portfolio. We are seeking an experienced, visionary leader to build and run our global Center of Excellence (CoE). This leader will define the methodologies, offers, tools, and operational rigor that underpin our services business and will serve as the single point of accountability for driving consistency, quality, and profitability across all services motions.

This is a high-impact builder role. The CoE today is early in its maturity, with limited dedicated resources and an evolving charter. The incoming leader will establish the vision, build the team, and create the frameworks and governance needed to elevate Net App's services business globally.

• Practice Stewardship & Market Insight
• Offers & Methodology Leadership
• Delivery Excellence
• Portfolio Operations & Economics
• Innovation & Strategic Programs

Build and lead a high-performing CoE team with a culture of accountability and excellence. Influence across matrixed organizations and drive alignment without direct authority. Operate as a strategic advisor to the VP & GM on services strategy and operational maturity. Simplify complexity and bring clarity to ambiguous environments. Champion a culture of consulting discipline across the entire services organization.

15+ years in professional services, consulting, or services product management; 5+ years leading a CoE, practice, or methodology function. Proven experience building consulting methodologies and productized service offers. Strong understanding of cloud, Hyperscaler PS delivery/engagement models, data management, and enterprise IT services. Demonstrated success driving cross-functional alignment in global organizations. Experience with P&L management, portfolio economics, and operational metrics. Exceptional communication, executive presence, and change leadership skills.

Experience transforming underperforming or immature services organizations into scalable, repeatable, high-margin businesses. Proven ability to translate ambiguity into structured systems with well-defined success metrics.

Compensation:
The target salary range for this position is 227, USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package.

Senior Director, Professional Services Center of Excellence (CoE) Boulder, CO, United States