AMGA Membership & Communications Manager

AMGA Membership & Communications Manager

The Membership & Communications Manager leads AMGA membership growth, retention, and engagement efforts while delivering exceptional member service. This role oversees member communications across all channels, develops community-building events and initiatives, and collaborates extensively with departments throughout the organization to support AMGA's mission and member experience.

Core Functions:

• Grow, retain, and support the AMGA membership.
• Create opportunities for members to connect and engage with the AMGA community.
• Drive member engagement through effective communications across a range of print and digital channels.
• Coordinate the development of organizational publications and storytelling.
• Manage communications and logistics for Board of Directors elections, annual membership awards, and other organizational processes.
• Contribute to projects and initiatives that strengthen AMGA educational tools, resources, and organizational impact.
• Promote and sustain a culture of inclusivity, curiosity, learning, cooperation, equity, and respect.

Responsibilities:

Membership Management & Member Experience

• Develop strong relationships with members to understand their needs, enhance their experience with AMGA, promote membership retention, and foster a sense of belonging within the professional guiding community.
• Provide exceptional customer service by responding to daily member inquiries via phone and email and serving as a knowledgeable resource on AMGA programs, benefits, and services.
• Maintain accurate member records and data within the membership database (Salesforce), ensuring data integrity and supporting effective member engagement strategies.
• Manage the AMGA member benefits program, including relationships and communications with providers of life, disability, accident, and rescue insurance offerings.
• Monitor membership trends and prepare regular reports on membership growth, retention, demographics, and lapse rates to support organizational planning and decision-making.

Community Engagement, Events & Programs

• Plan, coordinate, and manage regional member events and meetups that build community, increase member engagement, and strengthen connections across the AMGA network.
• Oversee registration, logistics, communications, and execution for the AMGA Annual Awards & Celebration Event and other member-focused gatherings.
• Administer scholarship programs that support participation in AMGA Mountain Guide Programs, including application processing, award coordination, and recipient communications.
• Manage the AMGA BIPOC Scholarship Program and Affinity Program, facilitating application review processes, scholarship awards, and initiatives that advance inclusion and access within the guiding profession.
• Coordinate member recognition programs such as the AMGA Annual Awards that celebrate excellence and contributions within the AMGA community.

Marketing, Communications & Digital Engagement

• Develop and maintain an organization-wide communications and marketing calendar to ensure consistent, coordinated messaging across departments and communication channels.
• Manage the AMGA email marketing platform (Mailchimp) and oversee the planning, production, and distribution of organizational email communications, including the monthly AMGA eNewsletter.
• Lead day-to-day management of AMGA social media platforms by creating content, scheduling posts, monitoring engagement, and responding to member inquiries and direct messages.
• Maintain and update website content related to membership, benefits, events, and organizational initiatives while supporting broader website communication strategies.
• Collaborate with staff across departments to promote programs, events, and initiatives through integrated digital and print communication campaigns.

Content & Publication Management

• Oversee the development and production of the AMGA Annual Report, including timeline creation, content collection, design processes, and stakeholder contributions.
• Collaborate with internal teams and external partners to produce periodic digital and print publications that communicate AMGA's impact, programs, and strategic priorities.
• Rev…