US HQ Director, Value Stream Fulfillment

Director, Global Value Stream Fulfillment

As a Director on the Global Value Stream Fulfillment team, you will lead a portfolio of operational capability verticals within Hello Fresh's global supply chain, shaping the strategy and execution model for how we standardize, improve, and scale our operations worldwide. You will manage a team of Associate Directors and Senior Managers, set the department's operational agenda, and serve as a senior voice of operations across the organization.

This is a high-impact leadership role that sits at the intersection of operations, technology, and global strategy.

You will...

• Define and execute the strategic direction for Fulfillment and Warehousing process verticals, owning the multi-year capability roadmap and global template.
• Lead and mentor an indirect team of Associate Directors and Senior Managers, building a high-performing, accountable department with clear OKRs aligned to company strategy.
• Set the governance framework and operating model for how the Global Value Stream team Fulfillment designs, validates, and deploys process and technology standards internationally.
• Partner at the executive level with Product, Engineering, Finance, and regional Operations to align on global priorities, technology investments, and performance benchmarks.
• Own the department's budget, headcount planning, and resource allocation across capability areas and geographies.
• Serve as the final decision authority on process deviation requests, capability exceptions, and cross-market design trade-offs.
• Drive the organization's approach to continuous improvement, value stream analysis, and waste elimination at scale — setting the standard for how the company approaches process maturity.
• Lead the design and deployment of the most complex and high-stakes Lighthouse Projects, from problem definition through to global rollout.
• Ensure the team functions as an effective internal consultancy — providing rigorous expert support to regional operations, quality teams, and technology partners.

You have...

• 12–15+ years of progressive experience in Downstream Operations and Technology — including significant senior leadership experience.
• Demonstrated success leading multi-functional teams across multiple geographies, with full accountability for operational outcomes.
• Deep expertise across multiple Fulfillment and Warehousing domains, with a breadth of experience that enables credible leadership across the full Fulfillment Value Stream portfolio.
• Strong commercial acumen and experience and delivering measurable business impact.
• Extensive experience Fulfillment and Warehousing technology ecosystems, including Order Management Systems (OMS/WCS), Warehouse Management Systems (WMS), Automated Storage and Retrieval system (ASRMS), and Order Enrichment systems; experience with Industrial Engineering hardware integration a strong plus.
• A track record of developing senior talent and building high-performance organizations.
• Experience operating as a senior stakeholder in cross-functional governance and product/technology lifecycle processes.
• Have the ability to travel upto 25% of the time in a quarter.

You are...

• A bold, strategic leader with the operational depth to earn the trust of both warehouse teams, Tech teams and the C-suite.
• Comfortable navigating ambiguity at the department level while maintaining clarity and pace for your team.
• A talent multiplier — known for developing strong leaders and creating organizations that outlast any individual.
• A rigorous, data-driven decision maker who moves fast without sacrificing quality or thoroughness.
• Passionate about building world-class operations at scale — energized by the complexity and impact of a global mandate.
• An outstanding communicator and influencer who can drive alignment across diverse cultures, functions, and levels of seniority.

What you'll get in return...

• The opportunity to shape global Fulfillment and Warehousing strategy at a leading food technology company with significant reach and impact.
• A high-ownership, low-bureaucracy environment where your work is visible and your decisions matter.
• Flexible working arrangements to support your work-life balance.
• Company…